Front Office Assistant Family Practice

OSF HealthCare; Sheffield (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service to patients and families. You will be the face of the office, greeting visitors in person or on the phone and supporting scheduling, registration and patient flow.

You will work with patients, providers and staff, communicate with insurance to determine benefits, obtain prior authorizations, collect co-pays, and schedule appointments and procedures in alignment with practice guidelines.

Qualifications

• High school diploma or GED required.
• Customer service experience required.
• Typing, filing and telephone skills required.
• Basic Microsoft Office proficiency required.
• Excellent customer service skills essential.

Responsibilities

• Provide exceptional customer service to patients and families in person or by phone.
• Greet and assist patients, manage receptionist/clerical duties, and support scheduling/registration.
• Coordinate with patients, providers, office staff and insurance companies to meet patient needs.
• Communicate with insurance to determine benefits and handle prior-authorizations.
• Handle incoming/outgoing calls, collect co-pays, and schedule appointments and procedures.

Skills

Customer service

Typing

Filing

Telephone skills

Education

High School or GED

Tools

Microsoft Office

Job description

Total Rewards

\"Your life - our Mission\"

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY:

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent


• Customer service experience


• Typing, filing, telephone skills


• Basic Microsoft application proficiency


• Excellent Customer Service skills

Preferred Qualifications

• Basic knowledge of medical terminology, ICD-10 and CPT codes


• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.