Front Desk Assistant – Patient Services & Scheduling

OSF HealthCare; Sheffield (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service to patients and families. You will be the face of the office, greeting visitors in person or on the phone and supporting scheduling, registration and patient flow.

You will work with patients, providers and staff, communicate with insurance to determine benefits, obtain prior authorizations, collect co-pays, and schedule appointments and procedures in alignment with practice guidelines.

Qualifications

• High school diploma or GED required.
• Customer service experience required.
• Typing, filing and telephone skills required.
• Basic Microsoft Office proficiency required.
• Excellent customer service skills essential.

Responsibilities

• Provide exceptional customer service to patients and families in person or by phone.
• Greet and assist patients, manage receptionist/clerical duties, and support scheduling/registration.
• Coordinate with patients, providers, office staff and insurance companies to meet patient needs.
• Communicate with insurance to determine benefits and handle prior-authorizations.
• Handle incoming/outgoing calls, collect co-pays, and schedule appointments and procedures.

Skills

Customer service

Typing

Filing

Telephone skills

Education

High School or GED

Tools

Microsoft Office

Job description

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service to patients and families. You will be the face of the office, greeting visitors in person or on the phone and supporting scheduling, registration and patient flow.

You will work with patients, providers and staff, communicate with insurance to determine benefits, obtain prior authorizations, collect co-pays, and schedule appointments and procedures in alignment with practice guidelines.