Front Office Assistant Family Practice

OSF HealthCare; Fairbury (IL); On-site; USD 37,000 - 41,000; Full time

Job summary

OSF HealthCare's Front Office Assistant is the face of the office, delivering patient-first service in person or by phone. You will handle reception, scheduling, registration, and co-pay collection while coordinating with providers and insurance to meet patient needs.

As part of Mission Partners, you will support a compassionate, efficient front desk environment, ensuring smooth patient flow and accurate documentation across the medical practice.

Qualifications

• High school diploma or GED required.
• Customer service experience.
• Typing, filing, and telephone skills.
• Basic Microsoft Office proficiency.
• Excellent customer service skills.

Responsibilities

• Provide exceptional customer service to patients and families.
• Greet patients in person or on the phone and create a patient-first impression.
• Handle reception/clerical duties, scheduling and registration.
• Coordinate with providers, staff, and insurance to meet patient needs.
• Assist with co-pay collection and appointment scheduling.

Skills

Customer service

Typing

Phone etiquette

Excellent communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Total Rewards

\"Your life - our Mission\"

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent


• Customer service experience


• Typing, filing, telephone skills


• Basic Microsoft application proficiency


• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes


• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.