Front Office Assistant PRN

OSF HealthCare; Rockford (IL); On-site; USD 24,328 - 27,042; Full time

Job summary

OSF HealthCare is hiring a Front Office Assistant to deliver exceptional patient service and support in a fast-paced medical office. You will greet patients, handle registrations, and coordinate scheduling while working with providers, staff, and insurers.

The role emphasizes accuracy in scheduling, copay collection, and communication with insurance plans to determine benefits and prior authorizations. Prior experience in a medical front office is preferred.

Qualifications

• Education: High School or GED equivalent.
• Customer service experience.
• Typing, filing, and telephone skills.
• Basic Microsoft Office proficiency.
• Excellent Customer Service skills.

Responsibilities

• Provide exceptional customer service to patients, families, and external customers, in person or over the phone.
• Serve as the face of the office, supporting scheduling and registration processes.
• Perform reception/clerical duties and follow department guidelines for appointments.
• Coordinate with patients, providers, office staff, and insurance companies to meet patient needs.
• Handle phone calls, collect co-pays, and schedule appointments and procedures.

Skills

Customer service

Typing

Telephone skills

MS Office basics

Education

High School diploma or GED

Tools

EMR access

Job description

Total Rewards

"Your life - our Mission"

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.