Front Office Assistant Family Practice

OSF HealthCare; Alton (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

OSF HealthCare’s Front Office Assistant role is the welcoming face of the medical practice, delivering patient-centered service in person or over the phone. You’ll manage reception, registration, scheduling, and co-pay collection while coordinating with providers, staff, and insurance companies to meet patient needs.

Ideal candidates bring strong customer service, basic Microsoft Office skills, and familiarity with EMR systems.

Qualifications

• Education: High School or GED equivalent.
• Customer service experience.
• Typing, filing, telephone skills.
• Basic Microsoft applications proficiency.
• Excellent Customer Service skills.

Responsibilities

• Greet patients and provide exceptional front office service.
• Handle scheduling and registration per guidelines.
• Communicate with insurance companies for patient benefits and prior authorizations.
• Answer incoming/outgoing calls, collect co-pays, schedule appointments.

Skills

Customer service

Typing & filing

Telephone skills

Microsoft Office basics

Attention to detail

Education

High School diploma or GED

Tools

EMR systems

Medical terminology knowledge

ICD-10 / CPT knowledge

Job description

Total Rewards

\"Your life - our Mission\"

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY:

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.