Patient-Centric Front Desk Specialist (Medical Office)

OSF HealthCare; Peoria (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant in Peoria, IL. You will be the face of the office, delivering patient-centric service and handling reception, scheduling and registration tasks in a busy medical practice.

You will work with patients, families, providers and insurance companies to ensure smooth processes, including co-pays and appointment coordination, in a role that emphasizes accuracy and a friendly customer-focused approach.

Qualifications

• High school diploma or GED required.
• Experience in customer service.
• Typing, filing and telephone skills required.
• Basic proficiency with Microsoft Office applications.
• Excellent customer service skills are required.

Responsibilities

• Greet patients and families and provide a friendly, professional front-desk experience.
• Schedule and register patients, coordinate appointments and procedures.
• Handle incoming and outgoing patient calls and assist with insurance questions.
• Assist with co-pay collection and basic front-office duties.
• Collaborate with providers and office staff to meet patient needs.

Skills

Customer service

Typing

Filing

Telephone skills

Excellent customer service

Education

High school or GED

Tools

Microsoft Office

Job description

OSF HealthCare is seeking a Front Office Assistant in Peoria, IL. You will be the face of the office, delivering patient-centric service and handling reception, scheduling and registration tasks in a busy medical practice.

You will work with patients, families, providers and insurance companies to ensure smooth processes, including co-pays and appointment coordination, in a role that emphasizes accuracy and a friendly customer-focused approach.