Front Office Assistant Family Practice

OSF HealthCare; Mendota (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare seeks a Front Office Assistant to provide outstanding customer service in a medical office setting. You will greet patients, assist with scheduling, registration, and coordinating with providers and insurance to ensure smooth patient flow.

The role involves handling calls, collecting copays, and supporting front desk operations. High school diploma or GED, strong communication, and basic computer skills are required.

Qualifications

• Education: High School or GED equivalent.
• Customer service experience.
• Typing, filing, telephone skills.
• Basic Microsoft application proficiency.
• Excellent Customer Service skills.

Responsibilities

• Provides exceptional customer service to patients and families.
• Acts as the face of the office and supports scheduling and registration.
• Handles incoming/outgoing calls and copay collection.
• Coordinates with providers, staff and insurance to meet patient needs.
• Assists with appointment and procedure scheduling.

Skills

Customer service

Typing skills

Telephone skills

Microsoft Office

Communication skills

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY:

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.