Medical Office Assistant

Ppmd; Baltimore (MD); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Paid Time Off

Paid Holidays

Employee Assistance Program (EAP)

401(k) with Employer Match

Flexible Spending Account (FSA)

Job summary

Planned Parenthood of Maryland is seeking a Medical Office Assistant to greet patients, schedule appointments, verify insurance, and maintain accurate EPM/EHR records. You will support front-desk operations with empathy and professionalism in a fast-paced health center in Baltimore.

As the first contact, you will help ensure a welcoming experience, handle cash and scheduling tasks, and collaborate with clinicians and Medical Assistants to support efficient patient flow.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of healthcare front office experience OR 2 years of customer service.
• Detail-oriented with cash-handling skills and comfort with health-record systems.

Responsibilities

• Greet clients, answer calls, and conduct registrations with empathy and cultural humility.
• Schedule patient visits, verify insurance eligibility, and coordinate referrals.
• Enter client details accurately into EPM/EHR while protecting HIPAA.
• Assist with daily cash balancing and clinic operations goals.
• Collaborate with health center team including clinicians and assistants.

Skills

Front desk

Customer service

Empathy

Multitasking

Education

High School Diploma or GED

Tools

EPM/EHR systems

MS Office

Job description

Ready to be the welcoming face of compassionate, non-judgmental healthcare in your community? Planned Parenthood of Maryland (PPM) is seeking a detail-oriented, customer-service-driven Medical Office Assistant (MOA) to join our clinical operations team at our Baltimore Health Center. As the first point of contact for our patients, you will play a vital role in creating a warm, respectful, and efficient healthcare environment. If you excel at multitasking in a fast-paced front desk setting and want to use your skills for a mission that truly matters, we want to hear from you!

Reporting to the Health Center Manager, the Medical Office Assistant keeps our health center running smoothly. You will guide patients through registration, manage appointment scheduling, verify insurance eligibility, and ensure every client feels supported and informed from the moment they walk through our doors or call our center. For candidates eager to grow, the MOA role also serves as a fantastic springboard into healthcare operations and clinical support pathways within PPM.

• Champion the Patient Experience: Politely and promptly greet clients, answer telephone inquiries, and conduct verbal registrations with empathy, cultural humility, and non-judgmental care.
• Coordinate Appointments & Eligibility: Schedule patient visits, conduct financial and insurance eligibility screenings, perform next-day appointment preparations (confirmation calls and coverage verification), and offer community referrals.
• Ensure Data & Record Integrity: Accurately enter client details into our Electronic Practice Management (EPM) and Electronic Health Record (EHR) systems while strictly protecting patient rights and HIPAA confidentiality.
• Advance Health Center Operations: Assist with daily cash balancing, route incoming medical records, maintain quality assurance logs, and contribute to clinic wait-time and productivity goals.
• Support Team Success: Maintain a collaborative, positive attitude with the health center manager, clinicians, and Medical Assistants.

• High School Diploma or GED required.
• Experience (any of the following pathways):
  • At least 6 months to 1 year of experience working in a healthcare setting performing front office duties; OR
  • Minimum of 2 years of customer service experience.
  • High level of detail orientation, strong cash-handling skills, and comfort navigating computerized health record systems (MS Office, EPM/EHR).
  • Ability to multitask at a busy front desk while maintaining empathy and calm under pressure.
  • Preferred: Medical Assistant certification or graduation from an accredited MA program.
  • Preferred: CPR certification (or willingness to obtain immediately upon hire).
  • Bonus: Bilingual fluency in English and Spanish is a major plus! (Candidates who pass our language assessment for clinical-level fluency receive an additional $1.00 per hour of pay!)

• Comprehensive Coverage: Medical, Dental, and Vision insurance.
• Work-Life Harmony: Generous Paid Time Off (PTO), Paid Holidays, and an Employee Assistance Program (EAP).
• Future Security: 401(k) Retirement Plan with Employer Match and Flexible Spending Account (FSA).

Note: This position is subject to CBA governed terms and conditions via our partner SEIU 1199.

Equal Opportunity Statement:

Planned Parenthood of Maryland is an Equal Opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion (creed), gender, gender expression, sexual orientation, national origin (ancestry), disability, genetic information, pregnancy, military status, or any other protected characteristics outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring placement, promotion, termination, layoff, recall, transfer, leaves or absence, compensation, and training.

Applicants must pass Criminal Background Screening and the Right to Work in the United States.

PPM Requires COVID-19 Vaccination as part of Employment.

Planned Parenthood Participates with E-Verify.