Bilingual Medical Office Assistant | Front Desk

Planned Parenthood of Maryland, Inc.; New York (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Paid Time Off and Holidays

401(k) with Employer Match & FSA

Employee Assistance Program (EAP)

Job summary

Planned Parenthood of Maryland, Inc. is seeking a detail-oriented Medical Office Assistant to be the welcoming face of our Baltimore Health Center.

You will guide patients through registration, manage scheduling, verify eligibility, and maintain accurate EPM/EHR records with strict HIPAA compliance. The MOA role offers growth into healthcare operations and clinical support pathways within PPM, supporting a fast-paced environment and a strong patient-centered culture.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of healthcare front office experience OR 2 years of customer service experience.
• Detail-oriented with strong cash-handling and data-entry skills.
• Ability to multitask in a fast-paced front desk.
• Preferred: Medical Assistant certification; CPR certification; bilingual fluency.

Responsibilities

• Greet clients and answer calls with empathy and cultural humility.
• Schedule appointments and perform insurance eligibility screenings.
• Enter client data into EPM/EHR while protecting HIPAA rights.
• Assist with daily cash balancing and manage health center records.
• Collaborate with clinicians and Medical Assistants to support team success.

Skills

Customer service

Front desk experience

Empathy

Multitasking

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

EHR/EMR systems

MS Office

Job description

Planned Parenthood of Maryland, Inc. is seeking a detail-oriented Medical Office Assistant to be the welcoming face of our Baltimore Health Center.

You will guide patients through registration, manage scheduling, verify eligibility, and maintain accurate EPM/EHR records with strict HIPAA compliance. The MOA role offers growth into healthcare operations and clinical support pathways within PPM, supporting a fast-paced environment and a strong patient-centered culture.