Patient Care Assistant: Front Desk & Clinical Support

Planned Parenthood of Metropolitan Washington, DC, Inc.; Washington (District of Columbia); On-site; USD 33,062 - 38,572; Full time

Job summary

Planned Parenthood of Metropolitan Washington DC, Inc. is seeking a Health Care Assistant to serve as the first point of contact, handling front desk duties, patient registration, scheduling and cash handling in a professional health center setting.

Duties include clinic cleanliness, inventory management, basic on-site lab work, patient education, privacy compliance, and coordination with clinicians to support direct care while upholding PPWM policies.

Qualifications

• High school diploma or GED required.
• Certification as medical assistant preferred.
• Minimum 2 years of customer service or related experience.
• Family planning experience preferred.
• Demonstrated ability to perform work accurately and with attention to detail.

Responsibilities

• Greet clients and provide front desk services, including scheduling and payments.
• Maintain an attractive, clean clinic environment and uphold privacy and HIPAA compliance.
• Assist clinicians with basic tasks and ensure accurate charting and documentation.
• Process registrations, respond to patient inquiries, and triage calls as needed.
• Maintain inventory and supply levels, and ensure proper labeling and dispensing procedures.
• Perform basic on-site lab tests and coordinate with off-site labs as required.

Skills

Customer service

Education

High school diploma or GED

Medical assistant certification preferred

Job description

Planned Parenthood of Metropolitan Washington DC, Inc. is seeking a Health Care Assistant to serve as the first point of contact, handling front desk duties, patient registration, scheduling and cash handling in a professional health center setting.

Duties include clinic cleanliness, inventory management, basic on-site lab work, patient education, privacy compliance, and coordination with clinicians to support direct care while upholding PPWM policies.