Patient-First Front Desk Clerk | Dental Clinic & Epic Support

ADA Forsyth Institute, INC; Somerville (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

ADA Forsyth Faculty Associates Dental Clinic is seeking a friendly, organized Front Desk Receptionist to join our clinical team in Somerville, MA. You will greet patients, manage check-in/out, schedule appointments, and handle payments, contributing to a welcoming and efficient patient experience.

This role supports our transition to Epic, including importing and organizing patient documents and records, while maintaining HIPAA confidentiality and effective communication with dentists, staff,

Qualifications

• Prior front desk experience in dental, medical, or healthcare settings preferred.
• Strong customer service and interpersonal skills.
• Excellent organization and attention to detail.
• Comfort with handling patient payments and basic transactions.
• Ability to learn Epic or other EHR systems.

Responsibilities

• Greet patients and visitors and provide a welcoming, professional experience.
• Check patients in and out for appointments.
• Schedule and confirm appointments and handle changes.
• Collect copayments and payments with proper documentation.
• Assist with patient forms and records management.
• Support the Epic data import and document organization.
• Maintain confidentiality per HIPAA and privacy requirements.

Skills

Customer service

Organizational skills

Multitasking

Epic experience

Tools

Epic

Job description

ADA Forsyth Faculty Associates Dental Clinic is seeking a friendly, organized Front Desk Receptionist to join our clinical team in Somerville, MA. You will greet patients, manage check-in/out, schedule appointments, and handle payments, contributing to a welcoming and efficient patient experience.

This role supports our transition to Epic, including importing and organizing patient documents and records, while maintaining HIPAA confidentiality and effective communication with dentists, staff,