Front Desk Receptionist - Dental Clinic

ADA Forsyth Institute, INC; Somerville (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

ADA Forsyth Faculty Associates Dental Clinic is seeking a friendly, organized Front Desk Receptionist to join our clinical team in Somerville, MA. You will greet patients, manage check-in/out, schedule appointments, and handle payments, contributing to a welcoming and efficient patient experience.

This role supports our transition to Epic, including importing and organizing patient documents and records, while maintaining HIPAA confidentiality and effective communication with dentists, staff,

Qualifications

• Prior front desk experience in dental, medical, or healthcare settings preferred.
• Strong customer service and interpersonal skills.
• Excellent organization and attention to detail.
• Comfort with handling patient payments and basic transactions.
• Ability to learn Epic or other EHR systems.

Responsibilities

• Greet patients and visitors and provide a welcoming, professional experience.
• Check patients in and out for appointments.
• Schedule and confirm appointments and handle changes.
• Collect copayments and payments with proper documentation.
• Assist with patient forms and records management.
• Support the Epic data import and document organization.
• Maintain confidentiality per HIPAA and privacy requirements.

Skills

Customer service

Organizational skills

Multitasking

Epic experience

Tools

Epic

Job description

Description

The ADA Forsyth Institute was founded in 1910 as the Forsyth Dental Infirmary for Children (later, the Forsyth Institute), to provide dental care to the disadvantaged children of Boston. While continuing to serve children in need, yet recognizing the ultimate goal is to prevent dental disease, the Institute in 1915 began to focus on scientific research and is today the world’s leader in oral health research. In October of 2023, the Institute joined with the American Dental Association to form the ADA Forsyth Institute, a 501(c)(3) entity dedicated to improving people’s oral and overall health and powering the profession of dentistry through cutting-edge basic research, creative translational science, innovative clinical technologies, and global public health outreach. Consistent with the Institute’s founding mission, the ADA ForsythKids mobile dental program continues to serve children in need.

ADA Forsyth Faculty Associates Dental Clinic is seeking a friendly, organized, and dependable Front Desk Receptionist to join our clinical team. As one of the first points of contact for our patients, the Front Desk Receptionist plays an important role in creating a welcoming and efficient experience. This position will support daily front desk operations, including patient check-in and check-out, scheduling, collecting copayments and other payments, maintaining patient information, and assisting with general administrative needs.

The position will also provide administrative support related to our transition to Epic, including assisting with importing and organizing patient documents and records.

Schedule

This position is scheduled to work Monday, Tuesday, Thursday, and Friday. Candidates must be available to work this schedule.

What You'll Do

• Greet patients and visitors and provide a welcoming, professional experience.
• Check patients in and out for appointments.
• Schedule and confirm patient appointments and assist with appointment changes.
• Collect copayments and other patient payments and provide appropriate documentation.
• Answer incoming telephone calls and respond to or appropriately route patient inquiries.
• Verify and update patient demographic and contact information.
• Assist with patient forms, records, and other front desk documentation.
• Support the transition to Epic by importing, organizing, and maintaining patient documents and records.
• Maintain confidentiality of patient information and follow applicable HIPAA and privacy requirements.
• Communicate effectively with dentists, clinical staff, patients, and families to support efficient clinic operations.
• Assist with other administrative and front desk responsibilities as needed.

What We're Looking For

• Previous experience in a dental, medical, healthcare, or other patient-facing office environment preferred.
• Prior dental front desk experience is a plus.
• Strong customer service and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Comfortable handling patient payments and basic financial transactions.
• Ability to manage multiple priorities in a busy clinical environment.
• Strong computer skills and ability to learn new systems and technology.
• Experience with Epic or another electronic health record system is preferred but not required.
• Ability to maintain professionalism and confidentiality when handling sensitive patient information.
• Dependable, team-oriented, and committed to providing excellent patient service.
• Bilingual skills are a plus.

Why Join Us?

ADA Forsyth Faculty Associates Dental Clinic offers a professional and supportive environment where teamwork and patient-centered care are top priorities. We value initiative, collaboration, and individuals who help create a positive experience for both patients and colleagues.

Competitive compensation and benefits are offered, commensurate with experience.

ADA Forsyth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions or any other characteristic protected by law.