Dental Front Desk Concierge - Patient Care & Admin

Paylocity; Somerville, Northern (MA, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

ADA Forsyth Institute in Boston, MA is seeking a friendly Front Desk Receptionist to join our clinical team. You will be the first point of contact for patients, handling check-in/out, scheduling, payments, and general administrative tasks while maintaining patient privacy.

You will also support our transition to Epic, importing and organizing patient documents, and collaborate with dentists, staff, and families to ensure a smooth, compassionate visit.

Qualifications

• Previous experience in a dental, medical, healthcare, or other patient-facing office environment preferred.
• Prior dental front desk experience is a plus.
• Strong customer service and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Comfortable handling patient payments and basic financial transactions.
• Ability to manage multiple priorities in a busy clinical environment.
• Strong computer skills and ability to learn new systems and technology.
• Experience with Epic or another electronic health record system is preferred but not required.
• Ability to maintain professionalism and confidentiality when handling sensitive patient information.
• Dependable, team-oriented, and committed to providing excellent patient service.
• Bilingual skills are a plus.

Responsibilities

• Greet patients and visitors and provide a welcoming, professional experience.
• Check patients in and out for appointments.
• Schedule and confirm patient appointments and assist with appointment changes.
• Collect copayments and other patient payments and provide appropriate documentation.
• Answer incoming telephone calls and respond to or appropriately route patient inquiries.
• Verify and update patient demographic and contact information.
• Assist with patient forms, records, and other front desk documentation.
• Support the transition to Epic by importing, organizing, and maintaining patient documents and records.
• Maintain confidentiality of patient information and follow applicable HIPAA and privacy requirements.
• Communicate effectively with dentists, clinical staff, patients, and families to support efficient clinic operations.
• Assist with other administrative and front desk responsibilities as needed.

Skills

Customer service

Interpersonal skills

Organization

Attention to detail

Multitasking

Computer skills

HIPAA/privacy awareness

Bilingual

Tools

Epic

Job description

ADA Forsyth Institute in Boston, MA is seeking a friendly Front Desk Receptionist to join our clinical team. You will be the first point of contact for patients, handling check-in/out, scheduling, payments, and general administrative tasks while maintaining patient privacy.

You will also support our transition to Epic, importing and organizing patient documents, and collaborate with dentists, staff, and families to ensure a smooth, compassionate visit.