Dental Front Desk Associate - Patient Access & Billing

The ADA Forsyth Institute; Somerville (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

The ADA Forsyth Institute is seeking a friendly, organized Front Desk Receptionist to join our clinical team in Somerville, MA. You will be the first point of contact for patients, handling check-in/out, scheduling, and payments while supporting a smooth Epic transition.

Ideal candidates will have strong customer service skills, solid organization, and the ability to manage multiple tasks in a busy healthcare setting. Bilingual abilities are a plus and confidentiality is essential.

Qualifications

• Previous experience in a front desk, medical, or patient-facing office is preferred.
• Strong customer service and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Comfort with handling patient payments and basic financial transactions.

Responsibilities

• Greet patients and visitors, creating a welcoming, professional experience.
• Check patients in and out for appointments.
• Schedule and confirm appointments; assist with changes as needed.
• Collect copayments and other payments; provide receipts and documentation.
• Answer calls and route inquiries appropriately while maintaining professionalism.
• Verify and update patient demographics and contact information.
• Assist with forms, records, and front desk documentation.
• Help with Epic transition; import and organize patient documents.
• Maintain HIPAA compliance and patient confidentiality at all times.
• Communicate effectively with dentists, clinical staff, and families to support clinic operations.
• Assist with additional administrative duties as needed.

Skills

Front desk

Customer service

HIPAA compliance

EPIC/EHR

Multitasking

Bilingual

Tools

Epic/EHR

Job description

The ADA Forsyth Institute is seeking a friendly, organized Front Desk Receptionist to join our clinical team in Somerville, MA. You will be the first point of contact for patients, handling check-in/out, scheduling, and payments while supporting a smooth Epic transition.

Ideal candidates will have strong customer service skills, solid organization, and the ability to manage multiple tasks in a busy healthcare setting. Bilingual abilities are a plus and confidentiality is essential.