Front Desk Receptionist

Apex Dental; Clover (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

Apex Dental is seeking a Dental Patient Coordinator to be the friendly first point of contact for patients, guiding them from appointment scheduling through checkout. You will support clinical staff, manage patient flow, and ensure a welcoming, efficient experience in a fast-paced dental practice.

Ideal candidates bring strong front desk experience, familiarity with EMR/EHR systems (OpenDental or EagleSoft), and a solid understanding of HIPAA and dental billing practices.

Qualifications

• Proficient in EMR/EHR systems and privacy rules (HIPAA).
• Experience with dental codes CPT and ICD-9/10 and medical billing processes.
• Strong customer service and front desk capabilities in a medical/dental setting.

Responsibilities

• Greet patients and provide professional front desk service.
• Schedule appointments using EHR systems and coordinate with clinical staff.
• Verify insurance coverage and handle HIPAA-compliant inquiries.
• Manage patient intake forms and update EHR records accurately.
• Assist with medical billing, CPT/ICD coding, and claims review to support reimbursement.
• Maintain organized patient records and ensure confidentiality.
• Handle phone communications regarding appointments, billing, and follow-ups with courtesy.

Skills

EMR/EHR knowledge

HIPAA compliance

CPT/ICD coding

Medical billing

Customer service

Microsoft Office

Bilingual abilities

Front desk experience

Documentation accuracy

Tools

OpenDental

EagleSoft

Job description

Job Summary:

We are seeking a dynamic and compassionate Dental Patient Coordinator to join our vibrant dental team! In this pivotal role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience from appointment scheduling to check‑out. Your energetic approach and attention to detail will help foster positive patient relationships, streamline administrative workflows, and support the overall efficiency of our dental practice. This position offers an exciting opportunity to combine excellent customer service with clinical support in a fast‑paced, patient‑centered environment.

Responsibilities:

• Greet patients warmly and professionally, providing exceptional front desk service and ensuring a positive first impression.
• Schedule appointments accurately using electronic health record (EHR) systems such as Open Dental, coordinating with clinical staff to optimize daily patient flow.
• Verify insurance coverage, process medical collections, and handle health insurance inquiries with thorough knowledge of HIPAA regulations and health information management policies.
• Manage patient intake forms, review documentation for completeness, and update electronic health records (EHR) efficiently and accurately.
• Assist with medical billing processes including CPT coding, ICD-9/10 coding, Medicare claims, and medical documentation review to ensure proper reimbursement.
• Maintain organized medical records and ensure compliance with clinical confidentiality policies and health information management standards.
• Handle phone communication with patients regarding appointments, billing questions, or follow‑up care while demonstrating excellent phone etiquette and customer service skills.

Skills:

• Extensive experience with EMR/EHR systems such as OpenDental, EagelSoft; proficiency in electronic health records management is essential.
• Strong knowledge of medical terminology, clinical confidentiality policies, HIPAA compliance, and health insurance procedures including Medicare and Medicaid.
• Skilled in dental coding (CPT, ICD-9/10), medical billing, documentation review, and care plan coordination.
• Bilingual abilities are highly desirable to effectively serve diverse patient populations.
• Proven clinic experience within a dental or medical office environment with excellent clerical skills including filing, typing (10 key), and office management tasks.
• Exceptional customer service skills paired with professional phone etiquette and effective communication abilities.
• Proficient in Microsoft Office Suite for administrative tasks such as scheduling, correspondence, and record keeping.
• Ability to multitask efficiently in a fast‑paced setting while maintaining attention to detail and accuracy in all documentation.

Join us in delivering outstanding patient care through energetic support and meticulous administrative excellence! We are committed to fostering a supportive environment where your skills can shine while making a meaningful difference in our patients’ lives.