Patient Financial Specialist – Remote Option

Sagent Behavioral Health; Arden Hills (MN); Hybrid; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, Dental, Vision

401k, Long Term Disability, Short Term Disability and Life Insurance

PTO and Paid Holidays

Job summary

Sagent Behavioral Health in Arden Hills is looking for a Patient Financial Representative to manage patient financial interactions and ensure timely collection of balances. This full-time position involves both in-office and remote work, supporting patients in navigating their financial obligations with compassion and efficiency.

The ideal candidate will have collections experience, strong communication skills, and a commitment to maintaining a positive customer service environment. Flexible schedules and comprehensive benefits, including medical and PTO, are offered.

Qualifications

• Collections and customer service experience; insurance billing follow up experience; Mental Health experience preferred.
• Ability to handle high pressure conflict resolution.
• Detail oriented, flexible problem solver; maintains a positive attitude.

Responsibilities

• Make a minimum of 100 outgoing calls and answer at least 75 incoming calls each week.
• Establish and negotiate payment plans with patients as needed.
• Thoroughly document all patient interactions in the account record.
• Review claims to confirm all insurance billing is complete before referral to third-party collections.

Skills

Collections and customer service experience

Detail oriented

Mental Health experience

Ability to handle high pressure conflict resolution

Computer Experience

Education

High school graduate or above

Tools

Microsoft Windows

Excel

Word

Outlook

Job description

Sagent Behavioral Health in Arden Hills is looking for a Patient Financial Representative to manage patient financial interactions and ensure timely collection of balances. This full-time position involves both in-office and remote work, supporting patients in navigating their financial obligations with compassion and efficiency.

The ideal candidate will have collections experience, strong communication skills, and a commitment to maintaining a positive customer service environment. Flexible schedules and comprehensive benefits, including medical and PTO, are offered.