Customer Service Representative, Patient Financial Services

Park Nicollet Health Services; BLOOMINGTON (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Time away from work

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

Park Nicollet Health Services in Bloomington, MN is hiring a Customer Service Representative to join our Patient Financial Services team. You will research and resolve billing and payment questions, guiding patients and guarantors through the payment process with professionalism and care.

The role focuses on collecting payments by phone or in person, setting up appropriate payment plans, and updating account information to ensure accurate billing.

Qualifications

• One-year related work experience as a customer service/collections or revenue cycle professional.
• Knowledge of billing, insurance, and patient financial services is preferred.
• Strong communication and problem-resolution skills.

Responsibilities

• Research and resolve billing and payment questions for patients and guarantors.
• Obtain payment over the telephone or in person and set up appropriate payment arrangements.
• Update incomplete or missing information to ensure accurate billing.
• Facilitate resolution to patient and third-party inquiries, offering financial assistance when applicable.
• Represent Park Nicollet Health Services professionally while complying with applicable regulations.

Skills

Customer service

Problem solving

Communication

Typing speed

Tools

Microsoft Excel

Job description

Job Description

Park Nicollet is looking to hire a Customer Service Representative to join our Patient Financial Services (PFS) team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

The customer service representative thoroughly researches and resolves concerns related to billing, insurance, or the patient’s ability to pay. The customer service representative must ensure the patient concerns and issues are resolved in a timely and accurate manner in accordance with organizational policies and procedures, as well as the Attorney General Agreement and Federal regulations. The customer service representative perform tasks related to: obtaining payment over the telephone or in person from patient/guarantor, resolving patient’s balances by offering and accepting all appropriate payment arrangements, updating incomplete or missing information on accounts to ensure that billing is correct, provide accurate information and facilitate resolution to patients and third party inquiries, offering Financial Assistance and/or directing patients to the appropriate Government Assistance Programs. Always representing the company in a professional and positive manner and following the Attorney General Agreement and Federal regulations. Effective performance of these functions helps the organization achieve strong cash flow and maximize patient’s satisfaction.

Required Qualifications

Education, Experience or Equivalent Combination:

• One-year related work experience as a customer service/collections or revenue cycle professional.

Knowledge, Skills, and Abilities

• Self-motivation, problem resolution including professionalism and composure is required.
• Moderate proficiency with word processing, spreadsheets and email is required.
• Working knowledge of typical office equipment is expected.

Preferred Qualifications

• Strong computer literate/typing skills.
• Excellent verbal and written communication skills, including excellent phone etiquette.
• Proactive problem solver, foster teamwork and trust, be highly skilled in prioritizing and organizing.
• Understanding of the Fair Debt Collection Practices, Attorney General Agreement, Affordable Care Act, and general familiarity with bankruptcy laws is preferred.
• Strong communication and interpersonal skills, including ability to professionally respond in situations involving conflict and emotion.
• Basic knowledge of accounting principles and accounts receivable systems also helpful.
• Medical terminology and procedural/diagnostic coding knowledge helpful.
• Proficiency in Electronic Medical Record preferred.
• Preference for experience with the Microsoft Suite (e.g., Word, Excel, Outlook).

Benefits

• Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

About Us

At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

• As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.