Patient Financial Representative

Sagent Behavioral Health; Arden Hills (MN); Hybrid; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, Dental, Vision

401k, Long Term Disability, Short Term Disability and Life Insurance

PTO and Paid Holidays

Job summary

Sagent Behavioral Health in Arden Hills is looking for a Patient Financial Representative to manage patient financial interactions and ensure timely collection of balances. This full-time position involves both in-office and remote work, supporting patients in navigating their financial obligations with compassion and efficiency.

The ideal candidate will have collections experience, strong communication skills, and a commitment to maintaining a positive customer service environment. Flexible schedules and comprehensive benefits, including medical and PTO, are offered.

Qualifications

• Collections and customer service experience; insurance billing follow up experience; Mental Health experience preferred.
• Ability to handle high pressure conflict resolution.
• Detail oriented, flexible problem solver; maintains a positive attitude.

Responsibilities

• Make a minimum of 100 outgoing calls and answer at least 75 incoming calls each week.
• Establish and negotiate payment plans with patients as needed.
• Thoroughly document all patient interactions in the account record.
• Review claims to confirm all insurance billing is complete before referral to third-party collections.

Skills

Collections and customer service experience

Detail oriented

Mental Health experience

Ability to handle high pressure conflict resolution

Computer Experience

Education

High school graduate or above

Tools

Microsoft Windows

Excel

Word

Outlook

Job description

Job Title: Patient Financial Representative

Location: 1200 County Road E., Arden Hills, MN 55112, United States

Working Model: Training 2 weeks in AH then remote. In office rotation every 6-8 weeks for 1 day

Employee Type: 1.0 FTE - Full Time

Schedule: Mon-Fri 8:00 AM - 4:30 PM

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states—we offer the stability and resources to help you thrive.

Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.

Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models.

The Patient Financial Representative at Sagent Behavioral Health, you will be a liaison between patients and the organization, ensuring timely and accurate collection of balances while providing excellent customer service. This position is responsible for managing patient financial interactions, establishing and maintaining payment plans, processing payments, and preparing accounts for collections or refunds. The representative will act as a professional representative of Sagent Behavioral Health supporting the financial health of the organization through effective communication and account management.

Full Time Benefits

• Medical, Dental, Vision
• 401k, Long Term Disability, Short Term Disability and Life Insurance
• PTO and Paid Holidays

Responsibilities

• Make a minimum of 100 outgoing calls and answer at least 75 incoming calls each week.
• Establish and negotiate payment plans with patients as needed.
• Thoroughly document all patient interactions in the account record.
• Review claims to confirm all insurance billing is complete before referral to third-party collections.
• Verify that all internal collection steps have been completed on each account. Participate in required meetings and trainings and perform other duties as assigned by management.

Requirements

• Collections and customer service experience; insurance billing follow up experience; Mental Health experience preferred.
• Ability to handle high pressure conflict resolution
• Detail oriented, flexible problem solver; maintains a positive attitude.
• Computer Experience required, Microsoft Windows, Excel, Word, Outlook
• High school graduate or above.

Compensation

This is a non-exempt position. Total earnings for this position will range from $18.00 - $20.00 hourly.

• Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE.
• Employees in these positions are W2.

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.