Patient Financial Services Trainee

Advocate Aurora Health; Oak Brook (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Advocate Aurora Health in Oak Brook, IL, is seeking candidates for a Trainee Program in Patient Financial Services. The role focuses on delivering excellent customer service via phone and electronic channels, guiding patients and guarantors through hospital and physician billing inquiries.

After completing a roughly six-month Trainee Program with supervisor-approved performance, you may be promoted to Customer Service Representative.

Qualifications

• High school diploma or GED required.
• 2 years relevant customer service experience.
• Bi-lingual (Spanish and English) preferred.
• Experience with Epic billing applications preferred.

Responsibilities

• Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner.
• Manages a high volume of inbound calls, answers patient inquiries, and determines the appropriate path for resolution.
• Demonstrates customer service excellence and provides guidance to patients, guarantors, and internal contacts.
• Responds to and documents all patient inquiries regarding hospital and professional visits in the patient billing platform.
• Understands billing processes for Physician and Hospital Billing Offices and evaluates routes for resolution.
• Reads and interprets insurance correspondence and explains benefits and balances.
• Demonstrates understanding of reimbursement terms across payers within billing, CPT/HCPCS/ICD-10 knowledge.
• Performs clerical tasks to complete requests and coordinates with other teams as needed.

Skills

Bilingual (Spanish and English)

Customer service

Education

High School Diploma or GED

Associates Degree

Tools

Epic Resolute Hospital

Epic Resolute Professional

Job description

Advocate Aurora Health in Oak Brook, IL, is seeking candidates for a Trainee Program in Patient Financial Services. The role focuses on delivering excellent customer service via phone and electronic channels, guiding patients and guarantors through hospital and physician billing inquiries.

After completing a roughly six-month Trainee Program with supervisor-approved performance, you may be promoted to Customer Service Representative.