Patient Financial Navigator & Revenue Cycle Specialist

Insight Hospital and Medical Center; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, vision & dental benefits

Short and long‑term disability and basic life insurance

Job summary

Insight Hospital and Medical Center in Chicago is looking for a Patient Financial Services Representative to support hospital revenue cycle operations. This role involves processing hospital bills, assisting patients with financial counseling, and ensuring Medicaid eligibility.

The ideal candidate has 1–3 years of experience in patient financial services or billing, along with excellent communication skills. Benefits include health, vision, and dental insurance, available after 30 days of employment.

Qualifications

• 1–3 years of experience in hospital patient financial services, billing, or revenue cycle operations.
• Experience with inpatient and outpatient hospital billing preferred.
• Familiarity with Medicaid eligibility and hospital‑based financial assistance programs.

Responsibilities

• Process inpatient and outpatient hospital billing, including claim submission and follow‑up.
• Verify insurance coverage and Medicaid eligibility for hospital patients.
• Explain hospital billing processes, insurance coverage, and patient financial responsibility.
• Respond to patient and guarantor inquiries regarding hospital bills and insurance claims.
• Maintain compliance with hospital policies, HIPAA, and federal/state regulations.

Skills

Knowledge of hospital billing systems and electronic health records (EHR)

Strong understanding of insurance processes, including Medicaid and Medicare

Excellent customer service and communication skills

Attention to detail, accuracy, and problem-solving abilities

Education

High school diploma or equivalent

Associate’s or bachelor’s degree in healthcare administration, Business

Job description

Insight Hospital and Medical Center in Chicago is looking for a Patient Financial Services Representative to support hospital revenue cycle operations. This role involves processing hospital bills, assisting patients with financial counseling, and ensuring Medicaid eligibility.

The ideal candidate has 1–3 years of experience in patient financial services or billing, along with excellent communication skills. Benefits include health, vision, and dental insurance, available after 30 days of employment.