Healthcare Billing: Customer Service Trainee

Advocate Health Care; Oak Brook (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Aurora Health in Illinois is seeking a Customer Service Representative to support the patient financial experience. You will handle a high volume of calls, guide patients and guarantors through billing questions, and document interactions in the billing systems.

Strong communication, HIPAA awareness, and basic understanding of hospital and physician billing are required. Bilingual abilities (Spanish/English) are a plus, and successful completion of the trainee program may lead to

Qualifications

• 2 years relevant customer service experience.
• Experience with Epic Resolute Hospital or Resolute Professional preferred.
• Knowledge of HIPAA standards and medical terminology preferred.
• Bi-lingual (Spanish and English) preferred.

Responsibilities

• Greet and direct the public by phone or electronic means in a courteous manner.
• Handle a high volume of inbound calls and route for resolution.
• Document patient inquiries in the billing platform.
• Explain benefits and coordinate with physicians' billing offices.
• Assist with updates to insurance coverage and demographics.
• Maintain productivity and quality assurance goals.
• May be eligible for promotion after trainee program.

Skills

Customer service

Bilingual Spanish English

Education

High School Diploma or GED

Tools

Epic Resolute billing

Job description

Advocate Aurora Health in Illinois is seeking a Customer Service Representative to support the patient financial experience. You will handle a high volume of calls, guide patients and guarantors through billing questions, and document interactions in the billing systems.

Strong communication, HIPAA awareness, and basic understanding of hospital and physician billing are required. Bilingual abilities (Spanish/English) are a plus, and successful completion of the trainee program may lead to