Representative - Patient Financial Services I

Memorial Healthcare System; Fort Lauderdale (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Memorial Healthcare System is seeking a patient access professional to support Memorial Physician Group, Memorial Hospital, and Memorial Primary Care clinics. This role emphasizes excellent communication and the ability to work under pressure in a fast-paced health system environment.

No experience required; one year in hospital, medical office, or customer service preferred. On-site, full-time position with opportunities to grow within a community-focused team.

Qualifications

• Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Ability to work and build relationships collaboratively.

Responsibilities

• Memorial Physician Group: obtain specialty authorizations; authorization denial and peer-to-peer process; patient care navigation including surgical and procedural coordination and scheduling for patient-specific populations; handle all incoming calls and physician and hospital back line; obtain and confirm referrals.

Skills

Communication skills

Critical thinking

Decisive judgment

Relationship building

Job description

Complexity of Work

Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively.

Required Work Experience

No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.

Other Information

In Memorial Physician Group (specialty practices), additional responsibilities include: (1) obtain specialty authorizations (2) authorization denial and peer to peer process (3) patient care navigation ex: surgical and procedural coordination and scheduling for patient specific populations (4) handle all incoming calls and physician and hospital back line (5) obtain and confirm referrals

In the Hospital, additional responsibilities include: (1) Upon validation of patient identity, place identification band on patient (2) obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting (3) obtain authorizations for walk-in appointments (4) determine when financial assistance is Show Contact Detailsneeded.

In Memorial Primary Care, additional responsibilities include: (1) MIH-MPC program patient referral, payment collection and eligibility scheduling (2) process referral work-ques and same day access requests (3) work with Patient Access Center on real time patient requests (4) address prescription refill requests, patient advice requests through MyChart, and provider scheduling template.

Memorial Healthcare System is a community of caregivers dedicated to delivering quality patient- and family-centered care. This passion for caring extends to our teammates, who support one another and create heartfelt connections that last a lifetime. We are one family at the heart of exceptional care. Join us as we elevate the well-being of everyone we touch. #teamMHSflorida