Representative - Patient Financial Services I

WebHealth Network Media Inc; Miami (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Memorial Healthcare System in Miami is seeking a patient services professional to support hospital and physician group operations. The role emphasizes communication, coordination, and timeliness across departments.

Responsibilities include obtaining referrals and authorizations, coordinating scheduling, handling incoming calls, and guiding patients through MyChart and processes. No experience required, but one year in hospital or medical office settings is preferred.

Qualifications

• Requires excellent communication skills, critical thinking, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• One year of related hospital, medical office, or customer service experience preferred.
• No experience required.

Responsibilities

• Obtain specialty authorizations and process referrals for Memorial Physician Group.
• Handle hospital and physician back-line calls and coordinate patient care navigation.
• Coordinate scheduling, referrals, and authorizations for patient-specific populations.
• Assist with walk-in appointments and patient identity validation as needed.
• Work with Patient Access Center on real-time patient requests and MyChart inquiries.

Skills

Excellent communication skills

Critical thinking

Decisive judgment

Ability to work with minimal supervis

Stress management

Job description

• Miami, Florida
• 10/08/2026
• Full Time

Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively.Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.Other Information: In Memorial Physician Group (specialty practices), additional responsibilities include: (1) obtain specialty authorizations (2) authorization denial and peer to peer process (3) patient care navigation ex: surgical and procedural coordination and scheduling for patient specific populations (4) handle all incoming calls and physician and hospital back line (5) obtain and confirm referralsIn the Hospital, additional responsibilities include: (1) Upon validation of patient identity, place identification band on patient (2) obtain signatures for hospital specific regulatory forms not required in an ambulatory or office setting (3) obtain authorizations for walk-in appointments (4) determine when financial assistance is Show Contact Details needed.In Memorial Primary Care, additional responsibilities include: (1) MIH-MPC program patient referral, payment collection and eligibility scheduling (2) process referral work-ques and same day access requests (3) work with Patient Access Center on real time patient requests (4) address prescription refill requests, patient advice requests through MyChart, and provider scheduling template.

Memorial Healthcare System is a community of caregivers dedicated to delivering quality patient- and family-centered care. This passion for caring extends to our teammates, who support one another and create heartfelt connections that last a lifetime. We are one family at the heart of exceptional care. Join us as we elevate the well-being of everyone we touch. #teamMHSflorida