Patient Financial Services Specialist (Bilingual)

Socket.dev; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k)

Health Savings Account

Wellness program

PTO

10 paid holidays

FSA

Job summary

District Medical Group in Phoenix, AZ seeks a Patient Financial Services Coordinator to coordinate patients' financial obligations for procedures. The role involves quoting costs for self-pay patients, answering questions on payments and insurance, updating CPT codes, and collecting payments within IDX.

You will also manage EPIC updates and review statements for collections or charity write-offs. Requirements include a high school diploma and 1+ year experience in medical collections, customer

Qualifications

• High school diploma or equivalent required.
• 1+ years medical collections experience preferred.
• 1+ years customer service experience preferred.
• 1+ years medical office or hospital setting preferred.
• Prior experience with IDX/EPIC preferred.
• Bilingual-Spanish/English required.

Responsibilities

• Provide quotes for procedure costs for True Self Pay Patients. (No Insurance)
• Answer the patient's questions regarding financial issues, payment options and assistance programs.
• Understand and update CPT codes associated with in–patient and out- patient procedures.
• Collect payment(s) for procedures and charges located in IDX.
• Update EPIC (facility system) so clinics can schedule procedures.
• Review accounts in IDX to determine if statements have gone out. Analyze if information should be sent to collections or charity write-offs.
• Assist with daily or monthly OR schedule report to remain within the 30-day time frame.

Skills

Customer service

Bilingual-Spanish/English

Education

High school diploma or equivalent

Tools

IDX/EPIC

Job description

District Medical Group in Phoenix, AZ seeks a Patient Financial Services Coordinator to coordinate patients' financial obligations for procedures. The role involves quoting costs for self-pay patients, answering questions on payments and insurance, updating CPT codes, and collecting payments within IDX.

You will also manage EPIC updates and review statements for collections or charity write-offs. Requirements include a high school diploma and 1+ year experience in medical collections, customer