Patient Financial Services Coordinator

District Medical Group; Phoenix, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

District Medical Group in Phoenix, AZ is seeking a Patient Financial Services Coordinator to assist patients and responsible parties with financial obligations for in-patient and out-patient procedures.

You will quote costs for self-pay patients, answer questions on billing, update CPT codes, collect payments in IDX, and maintain EPIC scheduling data, while ensuring timely statements, potential charity options, and monthly reporting.

Qualifications

• High school diploma or equivalent required.
• 1+ years medical collections experience preferred.
• 1+ years customer service experience preferred.
• 1+ years medical office or hospital setting preferred.
• Prior experience with IDX/EPIC preferred.
• Bilingual-Spanish/English required.

Responsibilities

• Provide quotes for procedure costs for True Self Pay Patients. (No Insurance)
• Answer the patient's questions regarding financial issues, payment options, medical coverage and assistance programs.
• Understand and update CPT codes associated with in-patient and out-patient procedures.
• Collect payment(s) for procedures and charges located in IDX.
• Responsible for updating EPIC (facility system) so clinics can schedule procedures.
• Review accounts in IDX to determine if statements have gone out. Analyze if information should be sent to collections or charity write-offs.
• Assist with daily or monthly OR schedule report to remain within the 30-day time frame.

Skills

Bilingual Spanish/English

Medical collections

Customer service

Medical office experience

Education

High school diploma or equivalent

Tools

IDX/EPIC

Job description

About District Medical Group

District Medical Group (DMG) is a nonprofit, integrated multi-specialty medical group in Phoenix, Arizona with a reputation for outstanding leadership, innovation, and dedication to the patients and communities we serve.

DMG employs over 750 members, including Physicians, Advance Practice Providers, independent contractors, executives, and administrative staff to provide services across all majormedical specialties and subspecialties. We are proud of the commitment to patient care, education, research, and community health services the organization has supported for over 30 years.

DMG Offers the Complete Experience

By upholding a supportive work environment through employee appreciation, collaboration, mentoring, and growth opportunity, DMG has retained countless long-tenured staff and welcomes new knowledge and initiatives. The organization offers a benefits package that includes competitive compensation and attractive health and company benefits, highlighted below.

• Medical, Dental, Vision, and many additional ancillary benefits EFFECTIVE DAY ONE


• 401(k) contribution options, with employer match up to 6%


• Access to Retirement Advisors


• Employer-paid Disability


• A Health Savings Account option with employer contribution


• Flexible Spending Account options, including Dependent Care FSA


• Rich Wellness Program and EAP, at no cost to the employee


• Fitness location memberships


• Pet care discount program


• Generous PTO allocation, increasing after 3 years


• 10 paid Holidays


• Up to 40 hours Paid Sick Time annually

About the Role

The Patient Financial Services Coordinator is responsible for assisting patients or the parties responsible for their finances to organize and coordinate their financial obligations. This position coordinates with self-pay patient(s) to discuss financial responsibility for in-patient and out-patient procedures. They assist the patient or the party responsible in creating and understanding a financial picture and developing solutions to meet their financial responsibilities.

This is a full-time, on-site position, Monday through Friday.

• Responsible for providing quotes for procedure costs for True Self Pay Patients. (No Insurance)


• Responsible for answering the patient's questions regarding financial issues, payment options, medical coverage and assistance programs.


• Understand and update CPT codes associated with in–patient and out- patient procedures.


• Collect payment(s) for procedures and charges located in IDX.


• Responsible for updating EPIC (facility system) so clinics can schedule procedures.


• Review accounts in IDX to determine if statements have gone out. Analyze if information should be sent to collections or charity write-offs.


• Assist with daily or monthly OR schedule report to remain within the 30-day time frame.

Education:

• High school diploma or equivalent required

Experience:

• 1+ years medical collections experience preferred


• 1+ years customer service experience preferred


• 1+ years medical office or hospital setting preferred


• Prior experience with IDX/EPIC preferred


• Bilingual-Spanish/English required

#HP