Patient Financial Navigator — Self-Pay & Billing

District Medical Group; Phoenix, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

District Medical Group in Phoenix, AZ is seeking a Patient Financial Services Coordinator to assist patients and responsible parties with financial obligations for in-patient and out-patient procedures.

You will quote costs for self-pay patients, answer questions on billing, update CPT codes, collect payments in IDX, and maintain EPIC scheduling data, while ensuring timely statements, potential charity options, and monthly reporting.

Qualifications

• High school diploma or equivalent required.
• 1+ years medical collections experience preferred.
• 1+ years customer service experience preferred.
• 1+ years medical office or hospital setting preferred.
• Prior experience with IDX/EPIC preferred.
• Bilingual-Spanish/English required.

Responsibilities

• Provide quotes for procedure costs for True Self Pay Patients. (No Insurance)
• Answer the patient's questions regarding financial issues, payment options, medical coverage and assistance programs.
• Understand and update CPT codes associated with in-patient and out-patient procedures.
• Collect payment(s) for procedures and charges located in IDX.
• Responsible for updating EPIC (facility system) so clinics can schedule procedures.
• Review accounts in IDX to determine if statements have gone out. Analyze if information should be sent to collections or charity write-offs.
• Assist with daily or monthly OR schedule report to remain within the 30-day time frame.

Skills

Bilingual Spanish/English

Medical collections

Customer service

Medical office experience

Education

High school diploma or equivalent

Tools

IDX/EPIC

Job description

District Medical Group in Phoenix, AZ is seeking a Patient Financial Services Coordinator to assist patients and responsible parties with financial obligations for in-patient and out-patient procedures.

You will quote costs for self-pay patients, answer questions on billing, update CPT codes, collect payments in IDX, and maintain EPIC scheduling data, while ensuring timely statements, potential charity options, and monthly reporting.