Patient Financial Services Specialist

Salinas Valley Health; Salinas (CA); On-site; USD 41,000 - 47,000; Full time

Job summary

Salinas Valley Health is seeking a Patient Financial Services representative to evaluate patients' ability to pay and set up payment plans. The role includes assisting with charity care options and coordinating with third-party payors as needed.

The position handles in-house, pre-registered, and discharged patients, interprets for non-English speaking patients, and maintains meticulous billing records. It requires a high school diploma and 1+ year of related experience.

Qualifications

• Work requires knowledge generally acquired through a high school education or GED.
• One (1) or more years collection or organization business office experience, including medical terminology, computer experience, general billing and governmental program knowledge.

Responsibilities

• Evaluates patient's ability to pay bills and arranges for payment schedules.
• Follows up with responsible parties for non-payment of bills and determines if collection efforts have been exhausted.
• Provides patients with alternative resources to finance hospitalization.
• Answers inquiries accurately and courteously.
• Enters detailed comments into the computer system.
• Maintains records and files account transactions, hard copy and computer system.

Skills

Customer service

Communication

Interpreting

Education

High school diploma or GED

Job description

Salinas Valley Health is seeking a Patient Financial Services representative to evaluate patients' ability to pay and set up payment plans. The role includes assisting with charity care options and coordinating with third-party payors as needed.

The position handles in-house, pre-registered, and discharged patients, interprets for non-English speaking patients, and maintains meticulous billing records. It requires a high school diploma and 1+ year of related experience.