Patient Financial Services Specialist

Riverwood Healthcare Center; Minnesota; On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)-retirement plan

Wellness benefits with on-site fitness

Time off package

Job summary

Riverwood Healthcare Center in Aitkin, MN is seeking a Financial Services Representative to guide patients, families, and staff through financial aspects, including insurance requirements, billing questions, and payment arrangements.

You will support financial counseling, insurance notifications, and revenue cycle tasks while upholding confidentiality and delivering excellent service in alignment with Riverwood’s standards.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service, insurance, registration, billing, or healthcare financials preferred.
• Strong communication, organizational and problem-solving skills.
• Knowledge of healthcare insurance, patient billing, and payment arrangements is preferred.
• Ability to maintain confidentiality when handling sensitive financial information.

Responsibilities

• Provide financial counseling and assist with insurance notifications and payment arrangements.
• Support revenue cycle activities and resolve accounts per organizational policies.
• Deliver exceptional customer service while ensuring compliance.

Skills

Customer service

Communication skills

Problem solving

Organizational skills

Confidentiality

Healthcare insurance knowledge

Education

High school diploma or equivalent

Job description

Riverwood Healthcare Center in Aitkin, MN is seeking a Financial Services Representative to guide patients, families, and staff through financial aspects, including insurance requirements, billing questions, and payment arrangements.

You will support financial counseling, insurance notifications, and revenue cycle tasks while upholding confidentiality and delivering excellent service in alignment with Riverwood’s standards.