Patient Financial Services & Scheduling Specialist

Washington University in St. Louis; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Job summary

Washington University in St. Louis is seeking a patient financial counselor in Creve Coeur, MO. You will obtain insurance information, counsel on financial assistance, and help patients complete forms in a clinical department.

You will register new patients, review schedules, remind patients of appointments, and explain billing processes to patients and third‑party payers. A high school diploma and BLS certification are required.

Qualifications

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support certification from the American Heart Association or American Red Cross.
• Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years).
• A driver’s license is not required for this position.

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and updates when necessary.
• Calls patients with appointment reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Performs other duties as assigned.

Skills

Financial Information

Insurance

Interpersonal Relationships

Education

High school diploma or equivalent

Job description

Washington University in St. Louis is seeking a patient financial counselor in Creve Coeur, MO. You will obtain insurance information, counsel on financial assistance, and help patients complete forms in a clinical department.

You will register new patients, review schedules, remind patients of appointments, and explain billing processes to patients and third‑party payers. A high school diploma and BLS certification are required.