Patient Financial Services Representative

Essentia Health; Fargo (ND); Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and dis

Disability insurance

401(k) with employer contributions

Tuition reimbursement

Generous time off

Flexible scheduling

Wellness resources

Job summary

Essentia Health in Fargo, ND seeks a detail‑oriented Patient Financial Services Representative to manage and resolve high volumes of patient accounts. You will be the primary contact for statements, inquiries, and financial assistance, handling insurance coding, registration, and self-pay issues with care and accuracy.

Day shifts may include remote work options and require excellent customer service skills.

Qualifications

• Experience with customer service, call center and/or collections.
• No educational requirement.
• Licensure/certification: 1.

Responsibilities

• Manage and resolve high volumes of accounts for Essentia Health services.
• Serve as primary contact for patients about statements and inquiries.
• Provide support for insurance, coding, registration and financial assistance.
• Follow up on delinquent accounts and payment plans; collect payments.
• Handle incoming patient mail and communications as needed.

Skills

Customer service

Call center

Collections

Cash handling

Office equipment

Tools

Billing software

Job description

Job Description

Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication. Experience with handling cash payments, self-pay collections and exceptional customer service skills are required. In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required.

Building Location

Fargo Distribution Serv Center

Department

1006100 PATIENT FINANCIAL SVCS - EH SS

Work Experience

Experience preferred in customer service, call center and/or collections.

Education Qualifications

No educational requirement

Licensure/Certification Qualifications

1

Possible Remote/Hybrid Option

Remote

Shift Rotation

Day Rotation (United States of America)

Compensation Range

$18.71 - $28.07

Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].