Remote Patient Financial Services Specialist

Essentia Health; North Dakota; Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Educational programs

Flexible scheduling

Paid time off

Job summary

Essentia Health in Fargo is seeking a Patient Financial Services Associate to manage and resolve high volumes of patient accounts and statements. You will be the primary contact for patients to discuss balances, resolve inquiries, and arrange payment plans.

The role emphasizes accurate billing support, cash handling, and courteous service over the phone or in person. Experience in customer service, call centers or collections is preferred.

Qualifications

• Experience in customer service, call center and/or collections.
• No educational requirement.
• Experience with handling cash payments and self-pay collections is preferred.

Responsibilities

• Manage and resolve high volumes of patient accounts and statements.
• Serve as primary contact for patients to discuss balances and inquiries.
• Assist with insurance, coding, registration, and financial assistance issues to resolve accounts.
• Process payments and follow up on delinquent accounts and payments plans.

Skills

Customer service

Call center

Collections

Job description

Essentia Health in Fargo is seeking a Patient Financial Services Associate to manage and resolve high volumes of patient accounts and statements. You will be the primary contact for patients to discuss balances, resolve inquiries, and arrange payment plans.

The role emphasizes accurate billing support, cash handling, and courteous service over the phone or in person. Experience in customer service, call centers or collections is preferred.