Patient Financial Services Representative

REVCO-SOLUTIONS-INC; Durham (NC); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Disability Coverage

401(k) with Company Match

Paid Time Off

Paid Holidays

Monthly Bonus Plan

Hybrid opportunities

Job summary

Revco Solutions is seeking a Patient Account Specialist to join a high-energy healthcare call center. You will assist patients in understanding their accounts and resolving balances, delivering compassionate support in a fast-paced environment.

The role offers on-site work with a hybrid in-office/work-from-home option and a monthly bonus program. A strong emphasis on customer service and empathy guides daily activities and interactions with patients.

Qualifications

• High school diploma or equivalent.
• Proficient in basic computer applications.
• Empathy, compassion, and a genuine desire to help others.
• Strong attention to detail.

Responsibilities

• Answering inbound calls from patients and addressing inquiries with empathy and professionalism.
• Assisting patients with insurance inquiries, claims, and billing matters.
• Providing information about medical procedures, services, and general healthcare inquiries.
• Documenting patient interactions and updating relevant systems according to guidelines.

Skills

Excellent communication

Problem-solving

Multitasking & computer navigation

Typing accuracy

Education

High school diploma or equivalent

Job description

Description

***On-Site***

Join Our High-Energy Healthcare Call Center Team!

At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team!

As a Patient Account Specialist, you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance.

Revco has a performance-based incentive plan, that includes a monthly bonus, as well as a hybrid in office/work from home opportunity.

Pay: $16/hr. plus incentive program

Other Benefits Include:

• Medical, Dental, Vision, Life and Disability Coverage
• 401(k) Savings Plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Monthly Bonus Plan
• Hybrid opportunities

As a valued team member your responsibilities will include:

• Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism.
• Assisting patients with insurance inquiries, claims, and billing matters.
• Providing information about medical procedures, services, and general healthcare inquiries.
• Documenting patient interactions and updating relevant systems according to established guidelines.

To excel in this role, you should possess the following qualifications:

• Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.
• Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
• Ability to multitask, navigate computer systems efficiently, and type accurately.

Requirements:

• High school diploma or equivalent.
• Proficient in basic computer applications and the ability to learn new software quickly.
• Empathy, compassion, and a genuine desire to help others.
• Strong attention to detail.