Patient Financial Services Counselor- Remote

Essentia Health; Detroit Lakes (MN); Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) employer contributions

Tuition reimbursement

Job summary

Essentia Health is hiring a Financial Counselor to provide in-person and virtual financial guidance to patients. The role assists with navigating payment options, Medicaid eligibility, and available financial aid programs.

You may also estimate self-pay liabilities and analyze accounts to educate guarantors on resolving balances. Candidates should have experience in financial counseling or related billing areas and excellent customer service to support callers from our Patient Financial Services

Qualifications

• 2 years of experience in Financial Counseling or related fields.
• Experience in self-pay collections, call center, billing or health care.
• Strong customer service skills.

Responsibilities

• Provide financial counseling to patients in-person and virtually.
• Assist with Medicaid eligibility navigation and financial assistance programs.
• Perform self-pay liability estimates.
• Analyze accounts and educate guarantors to resolve financial responsibilities.
• Support patient phone inquiries from the PF S call center.

Skills

Registration knowledge

Coding knowledge

Insurance billing

Self-pay collections

Customer service

Education

Accounting / business / communications coursework

Job description

Building Location:

Fargo Distribution Serv Center

Department:

1006100 PATIENT FINANCIAL SVCS - EH SS

Job Description:

Provides financial counseling to patients for their services at Essentia Health in-person and virtually. Provides assistance with navigating Essentia Health's payment options, Medicaid eligibility, and financial assistance programs. May also perform self-pay liability price estimates. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This position may also be required to assist with patient phone inquiries from the Patient Financial Services call center. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment.

Education Qualifications:

Key Responsibilities:

• Knowledge in registration, coding, insurance billing and payment methodology, self-pay collections, and exceptional customer service skills

Educational Requirements:

• Some trade course classes in accounting, business, and/or communications would be very beneficial in this position

Required Qualifications:

• 2 years of experience in Financial Counseling, Self-Pay Collections, Call Center, Billing and/or Health Care

Licensure/Certification Qualifications:

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Shift Start Time:

Day

Shift End Time:

Evening

Weekends:

Holidays:

No

Call Obligation:

Union:

Compensation Range:

$18.71 - $28.07

Employee Benefits at Essentia Health:At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.