Patient Financial Services Counselor- Remote

essentiahealth; Detroit Lakes (MN); Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with employer contributed

Tuition reimbursement

Professional development

Flexible scheduling

Generous time off

Wellness resources

Job summary

Essentia Health is seeking a Financial Counselor to provide in-person and virtual financial counseling for patients, helping navigate payment options, Medicaid eligibility, and financial assistance programs. The role includes estimating self-pay liabilities, performing account analyses, and supporting the Patient Financial Services call center with patient inquiries.

The position emphasizes customer service excellence and collaboration to reduce patient financial stress and improve the overall

Qualifications

• 2 years of experience in Financial Counseling or related areas
• Experience with self-pay collections and billing in healthcare
• Strong customer service skills and ability to navigate payment options

Responsibilities

• Provide financial counseling for Essentia Health patients in-person and virtually
• Assist with Medicaid eligibility and financial assistance programs
• Prepare self-pay liability price estimates and perform account analyses
• Educate guarantors and help resolve financial responsibilities
• Answer patient calls and provide information from the Patient Financial Services center

Skills

Financial counseling

Healthcare billing

Customer service

Education

Accounting courses

Business courses

Communications courses

Job description

Building Location:

Fargo Distribution Serv Center

Department:

1006100 PATIENT FINANCIAL SVCS - EH SS

Job Description:

Provides financial counseling to patients for their services at Essentia Health in-person and virtually. Provides assistance with navigating Essentia Health’s payment options, Medicaid eligibility, and financial assistance programs. May also perform self-pay liability price estimates. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This position may also be required to assist with patient phone inquiries from the Patient Financial Services call center. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment.

Education Qualifications:

Key Responsibilities:

• Knowledge in registration, coding, insurance billing and payment methodology, self-pay collections, and exceptional customer service skills

Educational Requirements:

• Some trade course classes in accounting, business, and/or communications would be very beneficial in this position

Required Qualifications:

• 2 years of experience in Financial Counseling, Self-Pay Collections, Call Center, Billing and/or Health Care

Licensure/CertificationQualifications:

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Shift Start Time:

Day

Shift End Time:

Evening

Weekends:

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Compensation Range:

$18.71 - $28.07Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].