Patient Financial Services Counselor- Remote

Essentia Health; Fargo (ND); Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Generous time off

Wellness resources

Job summary

Essentia Health in Fargo seeks a patient financial services professional to provide financial counseling to patients in person and virtually. You will explain payment options, assist with Medicaid eligibility, and navigate financial assistance programs to help patients manage costs.

You will perform self-pay liability estimates, analyze accounts, and educate guarantors while answering patient inquiries from the PFS call center.

Qualifications

• 2 years of experience in Financial Counseling, Self-Pay Collections, Call Center, Billing and/or healthcare licensure/certification
• Knowledge in registration, coding, insurance billing and payment methodology
• Excellent customer service and communication skills

Responsibilities

• Provide financial counseling to patients in person and virtually and explain payment options
• Assist with Medicaid eligibility and financial assistance programs
• Perform self-pay liability price estimates and account analysis to educate guarantors
• Handle patient inquiries from the Patient Financial Services call center

Skills

Customer service

Financial counseling

Call center experience

Education

Trade courses in accounting, business, or communications

Tools

Medical billing software

Registration systems

Job description

Building Location: Fargo Distribution Serv Center

Department: 1006100 PATIENT FINANCIAL SVCS - EH SS

Job Description

Provides financial counseling to patients for their services at Essentia Health in-person and virtually. Provides assistance with navigating Essentia Health’s payment options, Medicaid eligibility, and financial assistance programs. May also perform self-pay liability price estimates. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This position may also be required to assist with patient phone inquiries from the Patient Financial Services call center. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment.

Education Qualifications

Key Responsibilities: Knowledge in registration, coding, insurance billing and payment methodology, self-pay collections, and exceptional customer service skills

Educational Requirements

Some trade course classes in accounting, business, and/or communications would be very beneficial in this position.

Required Qualifications

2 years of experience in Financial Counseling, Self-Pay Collections, Call Center, Billing and/or Health Care Licensure/Certification

Qualifications

FTE: 1
Possible Remote/Hybrid Option: Remote
Shift Rotation: Shift Start Time: Day Shift End Time: Evening Weekends: Holidays: No Call Obligation: No Union: Union Posting Deadline:

Compensation Range: $18.71 - $28.07

Employee Benefits at Essentia Health

• Medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
• 401(k) plan with employer contributions to help you plan for the future.
• Training, tuition reimbursement, and educational programs.
• Flexible scheduling.
• Generous time off.
• Wellness resources focused on your physical, mental, and emotional health.
• Please note that benefit eligibility may vary.

For full details, refer to your benefit summary or contact our HR Service Center at [phone].

Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others.

• Quality
• Hospitality
• Respect
• Joy
• Justice
• Stewardship
• Teamwork

Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

Job offers are contingent upon successful completion of post-offer screenings. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.