Patient Financial Services Representative

Essentia Health; Minnesota; Remote; USD 26,000 - 38,000; Full time

Job summary

Essentia Health is hiring for a Patient Financial Services role in the US. The position manages and resolves a high volume of patient accounts, serving as the main contact for statements, inquiries, and payment plans.

Remote or hybrid options may be available, with day shifts and no weekend obligations. The role requires experience with cash handling, self-pay collections, and excellent customer service, plus familiarity with billing software and standard office equipment.

Qualifications

• Experience with cash handling and self-pay collections.
• Exceptional customer service skills.
• Familiar with billing software and office equipment.

Responsibilities

• Resolve high volumes of patient accounts and inquiries.
• Coordinate with patients on payment plans and statements.
• Assist with cash payments and postings.
• Handle incoming mail and written inquiries.

Skills

Cash handling

Customer service

Billing software

Office equipment

Tools

Billing programs

Job description

Building Location:Business Service CenterDepartment:1006100 PATIENT FINANCIAL SVCS - EH SSJob Description:Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication. Experience with handling cash payments, self-pay collections and exceptional customer service skills are required. In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required.Education Qualifications:Required Qualifications:Experience with handling cash payments, self-pay collections and exceptional customer service skills.Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programsPreferred Qualifications:Experience in customer service, call center and/or collectionsLicensure/Certification Qualifications:FTE:1Possible Remote/Hybrid Option:RemoteShift Rotation:Day Rotation (United States of America)Shift Start Time:8am / 8:45amShift End Time:4:30 / 5:15pmWeekends:NOHolidays:NoCall Obligation:NoUnion:DC USWA Main & Neighborhoods (DCUMN)Union Posting Deadline:10/12/2026Compensation Range:$18.69 - $27.85Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].