Patient Financial Services Associate (Evenings)

Memorial Healthcare System; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors and collect demographic, financial and insurance information in hospital, ambulatory or medical office settings. The role verifies eligibility, explains financial policies, and guides patients to appropriate services while delivering exceptional customer service in a fast-paced environment.

No prior experience required; one year in hospital, medical office or customer service is

Qualifications

• High School Diploma or Equivalent (Required).
• No experience required. One year of related hospital, medical office, or customer service experience preferred.

Responsibilities

• Collects patient out-of-pocket responsibility per collection guidelines.
• Provides patient estimates as requested.
• Prepares and balances a daily deposit of all payment collections.
• Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
• Determines correct insurance filing order, if multiple insurance coverages are effective for that service.
• May schedule walk-in appointments for services offered.
• Obtains pre-certification and authorization.
• May confirm physician and prescription orders ensuring accuracy.
• Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
• May guide the patient to appropriate destination for services.
• Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.
• May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.
• Explains polices including all regulatory and financial consent forms; secures all required signatures.

Skills

Customer service

Accountability

Accuracy & quality

Organization

Problem solving

Productivity

Responding to change

Standards of behavior

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors and collect demographic, financial and insurance information in hospital, ambulatory or medical office settings. The role verifies eligibility, explains financial policies, and guides patients to appropriate services while delivering exceptional customer service in a fast-paced environment.

No prior experience required; one year in hospital, medical office or customer service is