Patient Financial Services Associate

Memorial Hospital West; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

Memorial Hospital West is seeking a Patient Financial Services Representative to greet patients and guarantors, gather demographics, financial and insurance eligibility information, and verify data for accuracy and completeness.

The role covers obtaining pre-certification, verifying benefits, and explaining policies while securing necessary signatures. HS diploma required; hospital/customer service experience preferred.

Qualifications

• Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
• Obtains pre-certification and authorization.
• Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
• Determines correct insurance filing order, if multiple insurance coverages are effective for that service.
• Explains policies including all regulatory and financial consent forms; secures all required signatures.
• May perform patient discharge functions including review of AVS, future appointment scheduling, and referrals.
• Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.
• May confirm physician and prescription orders ensuring accuracy.
• May schedule walk-in appointments for services offered.
• Collects patient out-of-pocket responsibility per collection guidelines.
• Provides patient estimates as requested.
• Prepares and balances a daily deposit of all payment collections.

Responsibilities

• Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
• Obtains pre-certification and authorization.
• Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
• Determines correct insurance filing order, if multiple insurance coverages are effective for that service.
• Explains policies including all regulatory and financial consent forms; secures all required signatures.
• May perform patient discharge functions including review of AVS, future appointment scheduling, and referrals.

Skills

Accountability

Accuracy

Customer Service

Organization

Problem Solving

Productivity

Adaptability

Professionalism

Education

High School Diploma or Equivalent

Job description

Memorial Hospital West is seeking a Patient Financial Services Representative to greet patients and guarantors, gather demographics, financial and insurance eligibility information, and verify data for accuracy and completeness.

The role covers obtaining pre-certification, verifying benefits, and explaining policies while securing necessary signatures. HS diploma required; hospital/customer service experience preferred.