Patient Financial Rep

Baycare; Clearwater (FL); Remote; USD 36,000 - 48,000; Full time

Job summary

BayCare in Florida is seeking a full-time Patient Accounts/Billing professional to administer patient accounts, post payments, and handle inquiries. The role requires attention to billing guidelines, payer trends, and adherence to policies and regulations.

The position focuses on accounts receivable, cash applications, and prompt resolution of inquiries, with duties extending to follow-ups on EOBs and maintaining records. Prior CS experience is valued.

Qualifications

• High School Graduate or GED required.
• 1 year of customer service experience preferred.
• Strong interpersonal and communication skills.
• Proficient with computers and office software.
• Well-organized with professional etiquette and courtesy.

Responsibilities

• Administer patient accounts including billing, collections, customer service, and cash applications.
• Document patient account activity and post payments.
• Identify trends at payer level and implement billing guideline changes.
• Respond to patient inquiries about accounts, payments, and balances.
• Follow up on explanations of benefits and maintain equipment/service records.

Skills

Interpersonal skills

Communicate clearly

Computer skills

Organization skills

Professional etiquette

1 year of customer service

Education

High School Diploma or GED

Job description

Details

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area.Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:

Responsible for the administration of patient accounts which includes billing, collections, customer service, and cash applications. Documents patient account activity, posts payments, implements billing guideline changes and identifies trends at a payer specific level. Follows all established policies, procedures, industry regulations and operational standards. Researches, resolves and responds to patient inquiries involving accounts, payments and balances. Follows up on Explanation of Benefits, inventories supplies, reports and tracks equipment maintenance. Performs other duties as assigned.

Minimum Qualifications:

Other information:

Required Education: High School Graduate or GED Equivalent (HS/GED)

Required Experience: 1 year of customer service

Other Requirements:

• Interpersonal Skills
• Ability to communicate clearly
• Computer skills
• Organization Skills
• Professional etiquette, respect and courtesy with others.

Education:

Essential:

* Education Information in Comments

Education equivalent experience:

Essential:

* Please reference “Other Information" section on the job description for required Education details.

Experience:

Essential:

* Reference Other Information in Summary

Facility:

BayCare Health System, Financial Assistance-BCHS

Location: BayCare System Office East

Status: Full Time, Exempt: No

Shift Hours: 8:00 am-4:30 pm

Shift: Shift 1

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: None

On Call: No

How often will this team member be working remotely? Always

Equal Opportunity Employer Veterans/Disabled