Patient Financial Representative

BayCare Health System; Clearwater (FL); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k Match

Yearly Bonus

Job summary

BayCare Health System in Florida is seeking a Patient Financial Representative for a remote role with quarterly in-office meetings. Must reside in Florida. The position handles patient accounts, billing, collections, and customer service within the Central Billing Office – Government Collection. Typical hours Monday–Friday, 8:00 AM–4:30 PM.

The role emphasizes accurate documentation, compliance with policies, and providing courteous service to patients across financial obligations.

Qualifications

• Required Education: High School Graduate or GED Equivalent.
• Required Experience: 1 year of customer service.

Responsibilities

• Administration of patient accounts including billing, collections, customer service, and cash applications.
• Documents patient account activity and posts payments per guidelines.
• Researches, resolves and responds to patient inquiries involving accounts, payments and balances.
• Follows up on Explanation of Benefits and tracks equipment maintenance.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Job description

BayCare is proud to be one of the largest employers in the Tampa Bay area. Our integrated healthcare network includes 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. Supported by more than 30,000 team members, BayCare operates with a forward-thinking philosophy grounded in trust, dignity, respect, responsibility, and clinical excellence.

Patient Financial Representative Job Details

• Location: Remote role with quarterly in-office meetings required
• Must reside in Florida
• Facility: BayCare Health System, Central Billing Office - Government Collection
• Shift: Monday–Friday, 8:00 AM – 4:30 PM
• Status : Full Time (Exempt: No)

This role is ideal for a customer-focused professional who enjoys helping patients navigate their financial responsibilities with confidence and care. The successful candidate will possess strong interpersonal and communication skills, excellent organizational abilities, proficiency with computer systems, and a commitment to providing exceptional service with professionalism, respect, and courtesy.

Patient Financial Representative Key Responsibilities

• Administration of patient accounts which includes billing, collections, customer service, and cash applications.
• Documents patient account activity, posts payments, implements billing guideline changes and identifies trends at a payer specific level.
• Follows all established policies, procedures, industry regulations and operational standards.
• Researches, resolves and responds to patient inquiries involving accounts, payments and balances.
• Follows up on Explanation of Benefits, inventories supplies, reports and tracks equipment maintenance.
• Performs other duties as assigned.

Minimum Qualifications

• Required Education: High School Graduate or GED Equivalent
• Required Experience: 1 year of customer service

BayCare Offers a Competitive Total Reward Package Including

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more

AND the chance to be part of an amazing team and a great place to work!

Equal Opportunity Employer Veterans/Disabled