Patient Financial Representative - High Dollar Collections / AR

BayCare Health System; Clearwater (FL); Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Tuition Assistance

401K Match

Annual performance bonuses

Job summary

BayCare Health System is seeking a Patient Financial Representative II for a full-time remote position based in Florida. You will handle billing, payments, and customer service, ensuring accurate application of payments and adherence to billing guidelines.

The role requires 1 year of customer service experience, with accounts receivable/collections experience highly preferred. Shift is 8:00 AM to 4:30 PM, Monday through Friday, and allows remote work within Florida.

Qualifications

• High School diploma or equivalent required.
• 1 year of customer services experience required.
• Accounts receivable/collections experience highly preferred.

Responsibilities

• Handle patient accounting functions including billing and cash applications.
• Perform collections and respond to billing inquiries.
• Document activity and follow payer guidelines; interpret Explanation of Benefits.

Skills

Customer service

Administrative and clerical

Organizational skills

Knowledge of regulatory standards

Medical terminology

Written and verbal communication

Teamwork

Computer skills

Education

High School diploma or equivalent

Job description

Why BayCare?

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that is built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That is why you will thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Position Details

• Location: Remote (must reside in Florida)
• Status: Full-time (non-exempt)
• Shift: 8:00 AM to 4:30 PM
• Days: Monday through Friday

This Patient Financial Representative II opportunity is a full-time remote position on the high dollar insurance collections team. Team members must reside in Florida.

Certifications and Licensures

• None required

Education

• Required High School or equivalent

Experience

• Required : 1 year of customer services
• Highly preferred - accounts receivable/ collections

Responsibilities

The Patient Financial Representative performs patient accounting functions including billing, collections, customer service, and cash applications, documents patient account activity, responds to customer billing inquiries, posts payments, implements billing guideline changes and identifies trends at a payer specific level, applies federal and state guidelines to collection efforts, interprets and follows up on Explanation of Benefits, inventories supplies, reports and tracks equipment maintenance, performs other duties as assigned.

Specific Skills

• Customer service skills
• Administrative and clerical skills
• Organizational skills
• Knowledge of regulatory standards appropriate to position
• Medical terminology use and understanding
• Written and verbal communication skills
• Work with a team
• Computer skills appropriate to position

BayCare Offers a Competitive Total Reward Package Including

• Benefits (Medical, Dental, Vision)
• Paid Time Off
• Tuition Assistance
• 401K Match and additional yearly contribution
• Annual performance appraisals and team award bonus
• Family resources and wellness opportunities
• Community perks and discounts

Equal Opportunity Employer Veterans/Disabled