Patient Financial Counselor

Jimmy Jazz; Driggs (ID); On-site; USD 42,000 - 54,000; Full time

Job summary

Jimmy Jazz in Idaho seeks a Patient Financial Counselor to coordinate billing and payment collection activities and educate patients on out-of-pocket costs and covered services. Responsibilities include reviewing self-pay accounts, setting up payment plans, and referring delinquent accounts as necessary.

Role requires knowledge of health insurance processes, HIPAA and FDCPA compliance, and strong customer service skills.

Qualifications

• High school diploma or equivalency.
• Accurate 10 key by touch.
• Keyboard minimum 40 wpm.
• Proficient in Microsoft Word and Excel.
• Ability to effectively prioritize tasks in a fast-paced high demanding environment.
• 2-3 years of experience in a healthcare environment with a knowledge of billing and collection experience preferred

Responsibilities

• Process self-pay payments, adjustments, correspondence, patient refunds, collections and payment plan in an accurate and timely manner; meeting goals in work quality and productivity.
• Thoroughly and timely work self-pay work queues, reconciling account balances and pursuing self-pay balances to ensure timely payments.
• Assist patients with billing inquiries, setting up payment plans, generating patient estimates and obtaining appropriate signatures prior to rendering services.
• Perform financial assessment for individuals that are uninsured and underinsured to determine for state, federal and private insurance programs evaluating patient eligibility for financial assistance adjustment.
• Review daily IP, ER, Surgery and OP admissions that are self-pay.
• Identify delinquent accounts and contact patients to negotiate payment plans.
• Process bankruptcy and probate accounts.
• Exhibit a high level of courtesy, tact and poise when interacting with patients, co-workers, other internal customers, visitors and healthcare professionals.
• Provide quality customer service and resolution to callers’ concerns.
• Document account activity accurately and promptly during or immediately following each patient encounter on the telephone or in person.
• Prepare and present unresolved patient concerns to Revenue Cycle Director.
• Responsible for correctly identifying and updating various types of insurance entry information while maintaining a basic understanding and knowledge of health insurance plans, policies and procedures.
• Knowledge, understanding, and compliance with HIPAA, FDCPA, and all applicable Federal, State, and local laws and regulations.
• Knowledge, understanding, and compliance with Revenue Group policies and procedures.
• Maintain knowledge of functional area and company policies and procedures.
• Make recommendations to implement improved processes.
• Attend all required staff and in-service meetings.
• Opens daily mail and processes daily deposits.
• Counts and maintains petty cash boxes.
• Scans days’ work, correspondence, and enters financial information on spreadsheet.
• Perform other duties as assigned by management

Skills

10-key by touch

Typing 40 wpm

Microsoft Word & Excel

Prioritization

Confidential handling

Education

High School Diploma

Job description

• Employee Type Non-Exempt - FT

Contact information

• Phone [phone] ext. 118

Description

ThePatient Financial Counselorwill be tasked with coordinating and facilitating patient billing and payment collection activities. Responsibilities will include but are not limited to educating patients on their out-of-pocket expenses and covered services, monitoring self-pay accounts, identifying and reviewing past due balances, coordinating payment arrangements, processing financial assistance applications and referring delinquent accounts to collection agency.

Requirements

Job Description

• Process self-pay payments, adjustments, correspondence, patient refunds, collections and payment plan in an accurate and timely manner; meeting goals in work quality and productivity
• Thoroughly and timely work self-pay work queues, reconciling account balances and pursuing self-pay balances to ensure timely payments
• Assist patients with billing inquires, setting up payment plans, generating patient estimates and obtaining appropriate signatures prior to rendering services
• Perform financial assessment for individuals that are uninsured and underinsured to determine for state, federal and private insurance programs evaluating patient eligibility for financial assistance adjustment
• Review daily IP, ER, Surgery and OP admissions that are self-pay
• Identify delinquent accounts and contact patients to negotiate payment plans
• Process bankruptcy and probate accounts
• Exhibit a high level of courtesy, tact and poise when interacting with patients, co-workers, other internal customers, visitors and healthcare professionals
• Provide quality customer service and resolution to callers’ concerns
• Document account activity accurately and promptly during or immediately following each patient encounter on the telephone or in person
• Prepare and present unresolved patient concerns to Revenue Cycle Director
• Responsible for correctly identifying and updating various types of insurance entry information while maintaining a basic understanding and knowledge of health insurance plans, policies and procedures
• Knowledge, understanding, and compliance with HIPAA, FDCPA, and all applicable Federal, State, and local laws and regulations
• Knowledge, understanding, and compliance with Revenue Group policies and procedures
• Maintain knowledge of functional area and company policies and procedures
• Make recommendations to implement improved processes
• Attend all required staff and in-service meetings
• Opens daily mail and processes daily deposits.
• Counts and maintains petty cash boxes
• Scans days’ work, correspondence, and enters financial information on spreadsheet
• Perform other duties as assigned by management

Summary

REQUIRED QUALIFICATIONS

• High school diploma or equivalency
• Accurate 10 key by touch
• Keyboard minimum 40 wpm
• Proficient in Microsoft Word and Excel
• Ability to effectively prioritize tasks in a fast-paced high demanding environment
• Acceptance of diversity and willing to participate in a team environment; as well as willingness to follow hospital policies and procedures as established
• Demonstrate professionalism in dealing with confidential and sensitive information
• Comfortable discussing financial matters and asking for/requesting payment on past due accounts
• Minimum 2-3 years of experience in a healthcare environment with a knowledge of billing and collection experience preferred

PREFERRED QUALIFICATIONS

• Experience working in a healthcare environment
• Experience in insurance and/or billing
• Additional language skills – Spanish preferred