Patient Financial Navigator

Parkland Health; Dallas (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Parkland Health is seeking a Financial Counselor to interview patients at entry, advise on optimal funding programs, and begin eligibility determinations to ensure Parkland patients are screened for assistance.

The role requires eligibility determination experience, strong communication, and knowledge of public assistance programs, with bilingual skills preferred. Office environment with emphasis on accuracy and efficiency.

Qualifications

• Must have high school diploma or GED.
• Two years experience determining financial eligibility for government/public funding or patient assistance programs in a hospital/physician setting.
• Knowledge of public assistance programs and required forms.

Responsibilities

• Screens patient demographic and financial documentation to identify funding programs and ensure eligibility is instructed and benefits are received.
• Assist patients in completing certification with public funding sources to expedite approval before discharge.
• Communicate patient financial responsibility and collect co-pays and unpaid balances; enter payments and balance cash drawer daily.
• Assign coverage to accounts including outside agencies to fulfill patient financial responsibilities.
• Perform registration functions verifying patient IDs and third party payors to secure finances.
• Track productivity and provide reports daily/weekly/monthly.
• Maintain positive relationships with agencies, patients, insurers, and staff to promote teamwork.

Skills

Interview patients

PC proficiency

Medical software

Public assistance programs

Third party payors & insurance

Analytical skills

Verbal and written communication

Stress management

Bilingual (preferred)

Education

High school diploma/GED

Tools

N/A

Job description

Parkland Health is seeking a Financial Counselor to interview patients at entry, advise on optimal funding programs, and begin eligibility determinations to ensure Parkland patients are screened for assistance.

The role requires eligibility determination experience, strong communication, and knowledge of public assistance programs, with bilingual skills preferred. Office environment with emphasis on accuracy and efficiency.