Patient Financial Navigator - Hybrid Access & Enrollment

University of Washington Medical Center; Seattle (WA); Híbrido; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

University of Washington Medical Center is seeking a Patient Financial Counselor to assist uninsured and underinsured patients with insurance enrollment, financial resources, and cost alternatives. The role requires compassionate customer service, collaboration with UW Medicine teams, and guiding patients through financial assistance applications.

The position is primarily onsite with the potential to transition to a hybrid schedule after onboarding.

Formación

• High school diploma or GED certificate.
• One year of experience in a medical office setting.
• An equivalent combination of education and experience may substitute for stated requirements.

Responsabilidades

• Assist patients in determining program eligibility and enrollment in insurance and other funding sources.
• Serve as a customer service resource for patients, families, and internal UW Medicine departments.
• Manage incoming phone inquiries and referrals with professionalism and empathy.
• Guide patients through UW Medicine’s Financial Assistance application process.
• Support the resolution of billing and financial concerns while helping patients understand available options.
• Collaborate with internal colleagues and care teams to support continuity of care and patient access to services.

Conocimientos

Customer service

Communication

Attention to detail

Empathy

Multitasking

Educación

High school diploma or GED certificate

Descripción del empleo

University of Washington Medical Center is seeking a Patient Financial Counselor to assist uninsured and underinsured patients with insurance enrollment, financial resources, and cost alternatives. The role requires compassionate customer service, collaboration with UW Medicine teams, and guiding patients through financial assistance applications.

The position is primarily onsite with the potential to transition to a hybrid schedule after onboarding.