Patient Financial Navigator I — Clear Billing & Concierge

Penn State Health; Hershey (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tuition discount

Wellness programs

Paid time off

Tuition reimbursement

Job summary

Penn State Health is seeking a Financial Navigator I to enhance the patient financial experience by clarifying payer rules and estimated liability at pre-service. You will guide patients through the admissions process and connect them with Financial Counseling when needed.

The role emphasizes straightforward cases, strong communication, and a courteous, patient-focused approach in a fast-paced health system environment.

Qualifications

• Experience assisting patients with financial matters is preferred.
• Ability to explain payer requirements and potential liabilities clearly.
• Familiarity with admissions processes and regulatory components.

Responsibilities

• Perform pre-service financial clearance for patients.
• Explain payer requirements and patient financial liability.
• Refer patients to Financial Counseling when appropriate.
• Provide concierge service and way-finding to improve patient experience.
• Support Admissions process and ensure regulatory compliance.

Skills

Customer service

Communication skills

Financial literacy

Regulatory knowledge

Education

High school diploma or equivalent

Job description

Penn State Health is seeking a Financial Navigator I to enhance the patient financial experience by clarifying payer rules and estimated liability at pre-service. You will guide patients through the admissions process and connect them with Financial Counseling when needed.

The role emphasizes straightforward cases, strong communication, and a courteous, patient-focused approach in a fast-paced health system environment.