Patient Financial Navigator: Billing & Aid Advocate

St. Luke's Health System; Boise (ID); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Competitive pay

Retirement plans

Medical/dental/vision coverage

On-site massages

Employee Assistance Program counseling

Wellness tool access

Training and career development

Job summary

St. Luke's Health System is seeking a Patient Financial Navigator to guide patients through the financial care application process, ensuring regulatory requirements are met and financial assistance is accessible.

The role supports billing processes, helps set up payment plans, and collaborates with revenue cycle teams to resolve discrepancies, contributing to accurate, compliant financial operations.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1 year relevant experience.

Responsibilities

• Screen patients to determine eligibility for internal assistance programs and foundation funds and assist with applications.
• Assist patients with billing support, payment plans, and billing concerns with clear explanations.
• Collaborate with revenue cycle teams to resolve discrepancies related to financial assistance and patient accounts.

Education

High school diploma or equivalent

Job description

St. Luke's Health System is seeking a Patient Financial Navigator to guide patients through the financial care application process, ensuring regulatory requirements are met and financial assistance is accessible.

The role supports billing processes, helps set up payment plans, and collaborates with revenue cycle teams to resolve discrepancies, contributing to accurate, compliant financial operations.