Patient Financial Navigator – Hybrid Eligible

UW Advancement Careers; Seattle (WA); Presencial; USD 31.000 - 44.000; Jornada completa

Descripción de la vacante

UW Medicine IECS invites applications for a Financial Counselor at Harborview Medical Center. The role starts onsite for six months with a potential transition to a hybrid schedule after probation, working 40 hours weekly, Monday–Friday, 8:00am–5:00pm.

Responsibilities include interviewing patients for insurance opportunities, completing Health Care Exchange, Medicaid, and Medicare Part D applications, managing high call volume, and documenting progress in Epic while upholding patient privacy

Formación

• High school diploma or GED certificate.
• One year of experience in a medical office setting.
• An equivalent combination of education and experience may substitute for stated requirements.

Responsabilidades

• Interview patients to determine appropriate insurance opportunities.
• Complete applications which include Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part D
• Manage and resolve a high volume of phone inquiries and referrals
• Manage all aspects of UW Medicine’s Financial Assistance application process
• Appropriately assess patient’s needs and potential funding and obtain and verify insurance through various web tools
• Document progress of each case in Epic notes
• Prepare price estimates and collect payments
• Demonstrate knowledge and understanding of patient privacy rights
• Maintain confidentiality of all medical, financial, or other sensitive materials in printed, electronic, or verbal form
• Access and use the minimum necessary patient-identifiable information to perform job responsibilities and duties for authorized purposes only
• Interpret hospital policies, procedures, and services to patients, patient representatives, and inter/intra-hospital departments and community facilities
• Perform work that supports patient financial relations, resolution of billing problems, and the financial assessment protocols of UW Medicine
• Perform other related duties as required

Educación

High school diploma or GED

Descripción del empleo

UW Medicine IECS invites applications for a Financial Counselor at Harborview Medical Center. The role starts onsite for six months with a potential transition to a hybrid schedule after probation, working 40 hours weekly, Monday–Friday, 8:00am–5:00pm.

Responsibilities include interviewing patients for insurance opportunities, completing Health Care Exchange, Medicaid, and Medicare Part D applications, managing high call volume, and documenting progress in Epic while upholding patient privacy