Patient Financial Navigator Lead

University of Washington Medical Center; Seattle (WA); Híbrido; USD 36.000 - 52.000; Jornada completa

Descripción de la vacante

UW Medicine is seeking a Patient Financial Counselor Lead to supervise, train, and guide the IECS team across Montlake and Northwest Hospital. The role involves reviewing work for compliance, coordinating with supervisors, and driving process improvements in patient financial assistance.

The position starts onsite for 6 months with potential hybrid work later. Responsibilities include coaching staff, providing cost estimates, and managing financial counseling workflows with external agencies and

Formación

• High school diploma or GED certificate.
• Three years of experience in a medical office setting.
• An equivalent combination of education and experience may substitute for stated requirements.

Responsabilidades

• Interview patients to assess insurance coverage and refer uninsured patients for Medicaid or Financial Assistance screening.
• Train, orient, and support new Financial Access Specialist (FAS) staff.
• Review and correct team members’ work for policy and procedural compliance.
• Monitor, evaluate, and recommend updates to policies and workflows.
• Provide cost estimates and review payment options with patients.
• Guide patients through Financial Assistance processes and track application status.
• Communicate with external agencies to verify application progress.
• Obtain required patient signatures on financial forms, such as Notices of Non-Coverage.
• Coordinate with supervisors to resolve unclear insurance or coverage issues.
• Participate in special projects and stay current through training and education.

Educación

High school diploma or GED certificate

Descripción del empleo

UW Medicine is seeking a Patient Financial Counselor Lead to supervise, train, and guide the IECS team across Montlake and Northwest Hospital. The role involves reviewing work for compliance, coordinating with supervisors, and driving process improvements in patient financial assistance.

The position starts onsite for 6 months with potential hybrid work later. Responsibilities include coaching staff, providing cost estimates, and managing financial counseling workflows with external agencies and