Patient Financial Counselor

University of Washington Medical Center; Seattle (WA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

University of Washington Medical Center is seeking a Patient Financial Counselor to assist uninsured and underinsured patients with insurance enrollment, financial resources, and cost alternatives. The role requires compassionate customer service, collaboration with UW Medicine teams, and guiding patients through financial assistance applications.

The position is primarily onsite with the potential to transition to a hybrid schedule after onboarding.

Qualifications

• High school diploma or GED certificate.
• One year of experience in a medical office setting.
• An equivalent combination of education and experience may substitute for stated requirements.

Responsibilities

• Assist patients in determining program eligibility and enrollment in insurance and other funding sources.
• Serve as a customer service resource for patients, families, and internal UW Medicine departments.
• Manage incoming phone inquiries and referrals with professionalism and empathy.
• Guide patients through UW Medicine’s Financial Assistance application process.
• Support the resolution of billing and financial concerns while helping patients understand available options.
• Collaborate with internal colleagues and care teams to support continuity of care and patient access to services.

Skills

Customer service

Communication

Attention to detail

Empathy

Multitasking

Education

High school diploma or GED certificate

Job description

UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Patient Financial Counselor.

Join our team as a Patient Financial Counselor and make a meaningful impact by helping patients navigate healthcare coverage and financial resources. In this role, you’ll provide compassionate customer service, support uninsured and underinsured patients, and collaborate with UW Medicine colleagues to help patients make informed financial decisions.

Work Schedule

• Full-time, 100% FTE (40 hours per week)
• Monday–Friday; 8:00 a.m. – 4:30 p.m.
• Day Shift
• Primarily onsite; potential for hybrid after six months

Work Location

This position is located primarily onsite within a hospital setting, with the opportunity to transition to a hybrid work schedule after successful completion of onboarding.

We are currently hiring for locations:

• Harborview Medical Center
• UWMC Montlake
• UWMC Northwest

What You’ll Do

As a Patient Financial Counselor, you will work directly with uninsured and underinsured patients to identify insurance and financial assistance options, guide them through application processes, and help reduce barriers to care. You will also partner closely with internal teams and colleagues throughout UW Medicine to support patient access and financial counseling needs.

This role combines customer service, problem-solving, and healthcare patient access and revenue cycle expertise in a fast-paced, patient-centered environment.

Key Responsibilities

• Assist patients in determining program eligibility and enrollment in insurance and other applicable funding sources, including Medicaid, Apple Health, and Marketplace Exchange programs
• Serve as a customer service resource for patients, families, and internal UW Medicine departments
• Manage incoming phone inquiries and referrals with professionalism and empathy
• Guide patients through UW Medicine’s Financial Assistance application process
• Support the resolution of billing and financial concerns while helping patients understand available options
• Collaborate with internal colleagues and care teams to support continuity of care and patient access to services

Requirements

• High school diploma or GED certificate
• One year of experience in a medical office setting
• An equivalent combination of education and experience may substitute for stated requirements

Training & Professional Development

UW Medicine is committed to providing the training, mentorship, and tools needed for success in this role. New team members receive comprehensive onboarding and ongoing support to build knowledge and confidence in healthcare coverage programs, financial assistance, and patient access services.

As part of your professional development, you will have the opportunity to become a certified Washington Healthplanfinder Navigator, allowing you to directly assist patients with Marketplace enrollment and healthcare coverage education.

What We’re Looking For

We’re looking for someone who is mission driven, empathetic, organized, and comfortable working in a dynamic healthcare setting. Strong communication skills, attention to detail, and the ability to manage multiple priorities are essential for success in this role.

Candidates who thrive in customer service-focused environments and enjoy supporting diverse patient populations and interdisciplinary teams will be especially successful in this position.

Why Join UW Medicine?

At UW Medicine, you’ll be part of a mission-driven organization dedicated to improving the health of the public. You’ll work alongside a collaborative team committed to supporting patients and colleagues with dignity, respect, and excellence in service.