Patient Financial Counselor — Insurance & Aid Navigator

University of Washington; Seattle (WA); Presencial; USD 30.000 - 44.000; Jornada completa

Descripción de la vacante

University of Washington seeks a Patient Financial Counselor for UW Medicine IECS to help patients navigate insurance options and financial assistance. The role is 100% FTE, primarily onsite with potential hybrid schedule after probation, Monday through Friday, day shift, 8:00 am to 4:30 pm.

You will interview patients, determine coverage opportunities, refer uninsured patients for Medicaid screening, prepare fee estimates, and assist with UW Medicine's Financial Assistance processes,

Formación

• Experience interviewing patients to assess coverage options and financial needs.
• Ability to explain insurance options and financial assistance clearly and compassionately.
• Experience in a medical office environment preferred.

Responsabilidades

• Interview patients and determine appropriate insurance opportunities.
• Complete applications including Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part D.
• Manage high volume phone inquiries and referrals.
• Coordinate UW Medicine's Financial Assistance application process.
• Assess patient needs and verify insurance with various tools; document in Epic.
• Prepare price estimates and collect payments; maintain patient privacy.

Conocimientos

Interviewing patients

Customer service

Communication skills

Educación

High school diploma or GED

Herramientas

Epic

Insurance portals

Descripción del empleo

University of Washington seeks a Patient Financial Counselor for UW Medicine IECS to help patients navigate insurance options and financial assistance. The role is 100% FTE, primarily onsite with potential hybrid schedule after probation, Monday through Friday, day shift, 8:00 am to 4:30 pm.

You will interview patients, determine coverage opportunities, refer uninsured patients for Medicaid screening, prepare fee estimates, and assist with UW Medicine's Financial Assistance processes,